Front Desk Agent - Homewood Suites By Hilton Birmingham AL

Mckibbon Hospitality Birmingham , AL 35202

Posted 2 months ago

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Job Type

Full-time

Description

Perks, Compensation and Benefits:

Competitive Compensation with bonus and incentives

Payactiv: gives enrolled associates access to 50% of the money they've earned prior to payday

Brand and company training classes, workshops for career growth and development

401K Savings Plan with matching funds

Tuition reimbursement

Comprehensive benefits package including medical, dental, and vision

Life insurance

Short- and long-term disability

Paid time off and holidays

Charitable Matching Funds Program

Volunteer opportunities

24/7 chaplain services

Exclusive hotel rate discounts

What Makes a McKibbon Hotel Guest Service Representative?

The Guest Service Representative is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

  • Guest Service Rep provides exceptional customer service

  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.

  • You will maintain positive guest relations at all times.

  • Guest Service Rep will resolve guest complaints and ensure guest satisfaction.

  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

  • Guest Service Rep will process all guest check-ins, and verify registration information with the guest.

  • You will handle overbooked or 'walked' guests.

  • Guest Service Rep will accept and record wake-up call requests.

  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

  • You will resolve discrepancies on the room status report with housekeeping.

  • Guest Service Rep will train with and learn Food and Beverage operations to fill in as needed.

Compensation and Benefits:

  • Competitive wage and incentives

  • Full Time Associates: Comprehensive benefits package including medical, dental, and vision

  • Full Time Associates: Life insurance

  • Full Time Associates: Short- and long-term disability

  • Full Time Associates: Paid time off and holidays

  • Full Time Associates: 401K Savings Plan with matching funds

  • Brand and company training classes and workshops for career growth and development

  • Tuition reimbursement

  • Charitable Matching Funds Program

  • Volunteer opportunities

  • 24/7 chaplain services

  • Exclusive hotel rate discounts

Requirements

  • Previous experience working as a front desk agent or in a similar role is preferred but not required

  • A high school diploma or equivalent vocational training certificate

  • Experience working at a hotel establishment (highly desired)

  • Flexible work schedule

  • Proficiency with computers

  • Basic math skills

  • The ability to provide excellent customer service and maintain a professional demeanor at all times

  • The ability to input and access information in the property management system and/or points-of-sale system

  • Great verbal and written communication skills

  • The ability to create a fun and supportive working environment

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Front Desk Agent - Homewood Suites By Hilton Birmingham AL

Mckibbon Hospitality