Front Desk Agent

As a member of our hospitality team, the primary responsibility of a Front Desk Agent is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, IHG Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.

• Issue room keys and provide instructions to their room for smooth guest arrivals.

• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.

• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.

• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.

• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.

• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.

• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.

• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.