Front Desk Agent
Four Seasons Hotel Boston
Four Seasons Hotel Boston is looking for a Front Desk Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Front Desk Agents are a part of a dynamic team that provides award-winning service to our guests. This critical individual welcomes and registers guests to the hotel, establishes credit/payment as well as explains accommodations, demonstrates a knowledge of city attractions and activities, and adds personal recommendations and touches to achieve maximum customer satisfaction. This position reports to the Front Office management team. U.S. work authorization is required for this position.
Four Seasons Hotel Boston is the premier luxury hotel in New England's gateway city. Overlooking the historic Boston Public Garden and steps away from city's premier attractions and world-class shopping, Four Seasons Boston is home to the iconic Bristol Restaurant and Bar, one of Boston's favorite dining destinations. Four Seasons Hotel Boston is distinguished as the only hotel in all of New England to have consecutively won both the AAA Five Diamond and Forbes Travel Guide Five Star Awards for nearly two decades.
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine 100 Best Companies to Work For rankings every year since 1998.
Key Elements of the Job
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest's in-house experience.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Ensures recommendations are made based on local knowledge & hotel practices.
Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
Preferred Qualifications and Skills
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
Works harmoniously and professionally with co-workers and supervisors.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Excellent written and verbal grammar and composition skills.
What to Expect from Your Work Experience...You will
Be part of a cohesive team with a singular focus on creating the best possible guest experience
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Be encouraged to demonstrate your professional passion
Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company
Be rewarded with market-leading pay and a comprehensive benefit plan
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Receive a complimentary meal when at work in our employee cafeteria
Learn more about our property and what it is like to work at Four Seasons by visiting:
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons Hotels Inc