Midas Hospitality Minneapolis , MN 55445
At a Glance:
Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at our brand new and soon to open Home2 Suites located in Brooklyn Park, MN. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
What You Will Be Doing:
Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
Sorts incoming mail and faxes for guests
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests' accounts
Computes bill, collects payment, and makes change for guests
Makes, confirms, and cancels reservations
Posts charges such as laundry, faxes, copies to guest room ledger
Must be knowledgeable of all in-house services and be able to assist customers when questioned.
Room directions along with hotel outlets along with hours of operation must be explained to all customers.
The Ideal Candidate:
Previous experience as a Front Desk Agent is strongly preferred
Experience in a customer service industry is required
About Midas Hospitality:
Midas Hospitality, LLC, which was established in 2006, has quickly become one of the premier hospitality management groups in the Midwest. Midas executives have a combined 90+ years of experience in superior hotel development, professional asset management and hotel accounting services. We have developed, opened and managed numerous properties including Marriott, Courtyard by Marriott, Fairfield Inn & Suites, Sheraton Hotels, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, Hilton, Hampton Inn, and aloft by Starwood. We are a growing company and are looking for a candidate who will grow with us.
Please visit our website at www.midashospitality.com for more information