Hilton Worldwide Seattle , WA 98113
Posted 3 weeks ago
The Embassy Suites Pioneer Square is looking for a customer service focused individual to join this dynamic team. The ideal candidate would have a bubbly outgoing personality with experience in customer service or similar role. Full availability to work a flexible schedule, including Holidays and Weekends is required. This is a great opportunity for an individual looking to grow in the Hospitality industry.
What will I be doing?
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Respond to guest inquiries and in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
Hourly rate: $22.53-$23.53
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Low cost Medical Insurance coverage - only $40 a month for you and your family. Work only 65 hours in the month to be eligible.
Vision, dental, life and disability insurance
Mental Health Resources
Paid Vacation Time - accrue up to 40 hours of vacation in your first year.
Sick Time - earn 1 hour of sick time for every 30 hours you work
Holiday Pay
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Contribution per hour paid to a pension plan
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Other Compensation
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the Team Member Restaurant while on shift
Complimentary use of on-site fitness facility outside of working time
Monthly reimbursement of up to $50 for public transportation for the purpose of commuting to work
Front Office Upselling Incentive Program
$1-$399 earns 5% commission
$400-$999 earns 10% commission
$1,000 or more earns 15% commission
Hilton Worldwide