Front Desk Agent

Diamond Resorts Corporation Las Vegas , NV 89134

Posted 2 weeks ago

JOB SUMMARY

Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.

ESSENTIAL JOB FUNCTIONS

  • Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

  • Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).

  • Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.

  • Follow through on member, owner, and guest requests and/or concerns in a timely manner.

  • Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).

  • Compute billing charges, collect payments and provide change.

  • Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).

  • Answer the telephone with proper etiquette and transfer calls accordingly.

  • Communicate with all internal departments including PBX, housekeeping, engineering, and security.

  • Complete Front Desk Agent checklist daily.

  • Reconcile end of the day shift report.

  • Maintain necessary hard copies of paperwork of all daily operations and file.

  • Complete special projects, stocking, list items to be ordered, and daily bucket checks.

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned.

EDUCATION

  • High School Diploma or equivalent.

EXPERIENCE

  • No prior experience or training required.

  • No prior supervisory experience required.

SUPERVISORY RESPONSIBILITIES

  • This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel and Outlook.

  • Excellent customer service skills.

  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to change.

  • Recognizes an emergency situation and take appropriate action.

  • Able to establish and maintain a cooperative working relation.

  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

  • Performs well with frequent interruptions and/or distractions.

'228002


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent

Boyd Gaming, Inc.

Posted 7 days ago

VIEW JOBS 1/17/2020 12:00:00 AM 2020-04-16T00:00 * High school diploma or equivalent, and minimum 6 months front desk experience. * Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. * Ability to communicate with guests and staff in English. * Knowledge of hotel key system. * Must be able to work flexible shifts. Able to stand for long periods of time. * Detail oriented and able to multitask. * Ability to add, subtract, and audit accounts. * Money handling experience and ability to operate electronic draft system. * Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. * Sell rooms utilizing excellent customer service skills and yield management. * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. * Complete all registration forms and computer input. * Retrieve and distribute room keys. * Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. * Communicate with Executive Hosts regarding hotel stays. * Utilize computer to run necessary reports. * Balance all transactions at the end of shift (audit out). * Operate manual procedures in the event of computer failure. * Other duties as assigned by management. Boyd Gaming, Inc. Las Vegas NV

Front Desk Agent

Diamond Resorts Corporation