Front Desk Agent

CSM Corporation Brookfield , WI 53005

Posted 1 week ago

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.

  • Anticipates and responds to guests in a friendly and positive manner.

  • Responsible for providing the highest level of service.

  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.

  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

  • Understands and follows CSM guest service recovery program.

  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

  • Monitors room availability, follows restrictions, and all booking policies and procedures.

  • Drives sales and maximizes revenue by up-selling rooms and amenities.

  • CSM procedures when handling cash and processing financial transactions.

  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

  • Produces required volume of work by planning, organizing and prioritizing work duties.

  • Adheres to CSM general work rules and department procedures.

  • Attends all required department and hotel meetings.

  • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.

  • Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.


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Front Desk Agent

CSM Corporation