Front Desk Agent

CSM Corporation Marlborough , MA 01752

Posted 2 days ago

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.

  • Anticipates and responds to guests in a friendly and positive manner.

  • Responsible for providing the highest level of service.

  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.

  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

  • Understands and follows CSM guest service recovery program.

  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

  • Monitors room availability, follows restrictions, and all booking policies and procedures.

  • Drives sales and maximizes revenue by up-selling rooms and amenities.

  • CSM procedures when handling cash and processing financial transactions.

  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

  • Produces required volume of work by planning, organizing and prioritizing work duties.

  • Adheres to CSM general work rules and department procedures.

  • Attends all required department and hotel meetings.

  • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.

  • Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Service Agent (Front ...

Waterton Residential

Posted 2 days ago

VIEW JOBS 7/18/2018 12:00:00 AM 2018-10-16T00:00 Why Waterton? Founded over a box of Pop-Tarts® in 1995 by David Schwartz and Peter Vilim, Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant, the drive to achieve results by exceeding expectations. Waterton's values of Service Excellence, Empowerment, Integrity, Passion, Achievement and Teamwork are our guiding principles and they shape who Waterton is as an organization. When you join Waterton, you will learn new skills, acquire knowledge and use these values to help you grow in your career and fulfill your professional goals. Waterton is committed to the service of our associates, residents, guests and investors and firmly believes that our superior ability to serve our customers differentiates us. We empower our associates to think and act like an owner and use our core values as guiding principles to serve our customers in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality! Guest Services Agent The Guest Service Agent ensures a positive, lasting impression through attending to guests' needs, including, but not limited to, registration, checkout and cashiering. Essential Functions include (but are not limited to): * Greet and welcome guests upon arrival. * Register guests into the computer, verifying reservation, address, and payment information. * Promote the hotel brand's preferred guest program and provide recognition and benefits to all present members. * Accept payment for guests' accounts both at the time of registration and at checkout. * Maintain a house bank and make a deposit and accurate report of receipts daily. * Cash checks and exchange currency for guests. * Issue key to and control entrance of safety deposit boxes. * Post miscellaneous charges as requested. * Follow all safety and sanitation policies and procedures. * Perform any other duties as assigned. Qualifications: * Must be able to speak, read, write and understand the primary language(s) used in the workplace (English). * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must be able to respond to guest requests and business volume quickly and efficiently. * Individuals in this role must be comfortable making conversation with a diverse clientele base and must be able to professionally describe the hotel and its amenities as the guest is checking in or asks about a guest's stay as they check out. * Possess a valid driver's license and clean driving record if required. * General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. * Professional demeanor - service oriented. * Demonstrate ability to multi-task, manage time and work well under pressure. * High school or equivalent education required. * Minimum of one year prior customer service experience required. Previous guest services experience within a hotel is preferred. Hospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed. EOE - M/F/D/V/SO Waterton Residential Marlborough MA

Front Desk Agent

CSM Corporation