Front Desk Agent - Residence Inn By Marriott

What Makes a McKibbon Front Desk Agent?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:

• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.

• You will maintain positive guest relations at all times.

• You will resolve guest complaints and ensure guest satisfaction.

• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

• You will process all guest check-ins, and verify registration information with the guest.

• You will handle overbooked or 'walked' guests.

• You will accept and record wake-up call requests.

• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• You will resolve discrepancies on the room status report with housekeeping.

• You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:

• Previous experience working as a front desk agent or in a similar role

• A high school diploma or equivalent vocational training certificate

• Experience working at a hotel establishment (highly desired)

• Proficiency with computers

• Basic math skills

• The ability to provide excellent customer service and maintain a professional demeanor at all times

• The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

• Great verbal and written communication skills

• The ability to create a fun and supportive working environment

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:

• Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision

• Life insurance

• Short- and long-term disability

• Paid time off and holidays

• Wellbeats APP to support physical and mental wellness

Financial & Occupational Wellness:

• Competitive Compensation with incentives

• Associate referral program

• Brand and company training classes, workshops and conferences for career growth and development

• Full Time Associates:

• 401K Savings Plan with matching funds

• Tuition reimbursement

Personal Wellness:

• Fundraising matching funds program

• Volunteer opportunities

• 24/7 chaplain services

• Exclusive hotel rate discounts

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!