Front Desk Agent

Copley Square Hotel Boston , MA 02298

Posted 2 weeks ago

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

To provide prompt, safe, efficient and friendly check in, check out, guest service needs and care for all guests. The Front Desk Agent will maintain a neat and safe work area. . The Front Desk Agent will also serve as the frontline representative of the property. They must possess strong customer service skills and exhibit a high degree of professionalism at all times.

Job Description:

  • Essential Function:
    1.A true desire to promote and develop harmonious inter-departmental relationship with other departments.
    2.Provide warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest.
    3.Provide assistance checking in and out of all guests.
    4.Maintain proper control of all guest's keys.
    5.Accurate documentation on all billing & good service to our Guests.
    6.Clearly explain parking fees and luggage procedures.
    7.Provide useful information and assistance as needed.
    8.Give directions to area sites.
    9.A passion to deliver and surpass the needs of others in a fast paced environment.

  1. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  2. Maintain confidentiality of proprietary information, protect company assets.
  3. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  4. Speak with others using clear and professional language.
  5. All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
  6. All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
  7. Reservation functions including entering and updating group files.
  8. Concierge functions (instructing guest on local entertainment, etc.)
  9. Adhere to the policies of the hotel as set forth in the Employee Handbook and report any observed violations to Human Resources.
  10. Maintain the highest level of employee/guest relations.
  11. Support team to reach common goals. Ensure adherence to quality expectations and standards.
  12. Remain alert, courteous and helpful to the guests at all times.
  13. Perform all duties in a professional manner and in accordance with company policies.
  14. Flexibility to work a varied schedule due to business levels and industry demand.
  15. Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
  16. Ensure storage areas are clean and unobtrusive requiring bending and lifting equipment to appropriate areas, straitening kneeling and bending to store equipment on storage shelves. Must be able to bend and walk to sweep, mop, and vacuum.
  17. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry and push. Perform other reasonable job duties as requested by Supervisors.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent

Fairmont Hotels & Resorts

Posted 4 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Front Desk Agent First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests". Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional, friendly and engaging service * Greet, check in and settle guest accounts while ensuring all service standards are followed * Assist guests regarding hotel facilities in an informative and helpful way * Follow department policies, procedures and service standards * Follow all safety policies * Other duties as assigned Qualifications: * Proficient in the English language (verbal & written), second language is an asset * Must be able to handle a multitude of tasks in an intense, ever-changing environment * Ability to focus attention on guest needs, remaining calm and courteous at all times * Previous customer related experience an asset * Previous PMS experience an asset * Computer literate in Microsoft Window applications an asset * Must be able to type 25 words per minute * Must possess a professional presentation * Strong interpersonal and problem solving abilities * Highly responsible & reliable * Ability to work well under pressure in a fast paced environment * Ability to work cohesively with fellow colleagues as part of a team * Hospitality Diploma is an asset * Must be flexible in terms of working hours * Must have the ability to handle cash effectively and accurately Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: * Frequent standing and walking throughout shift * Occasional kneeling, pushing, pulling, lifting * Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Candidates must be eligible to work in the U.S. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Fairmont Hotels & Resorts Boston MA

Front Desk Agent

Copley Square Hotel