Front Desk Agent

American Casino & Entertainment Properties Las Vegas , NV 89134

Posted 4 days ago

Summary: Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints.

Essential Functions:

  • Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards.

  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction and inform Supervisor.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Maintain complete knowledge at all times of:

  • All property features/services, hours of operation.

  • All room types, numbers, layout, dcor, appointments and location.

  • All room rates, special packages and promotions.

  • Daily house count and expected arrivals/ departures.

  • Hotel availability status for any given date.

  • Scheduled daily group activity.

  • Verify impressed banks and ensure accuracy of contracted monies.

  • Document all guest requests, complaints or problems.

  • Record and relay messages accurately, completely and legibly.

  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.

  • Perform all other duties assigned.

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Front Desk Agent

American Casino & Entertainment Properties