Front Desk Agent

Aimbridge Hospitality Orlando , FL 32801

Posted 5 days ago

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.

  • Experience in a hotel or a related field preferred.

  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful high pressure situations.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.

  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

  • Ability to read comprehend and write simple instructions and/or short correspondence and memos

  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

  • An operational knowledge of Microsoft Office suite

  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.

  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

  • Handle requests for information mail and messages in an efficient and courteous manner.

  • Answer guest inquires about hotel service facilities and hours of operation.

  • Answer inquiries from guests regarding restaurants transportation entertainment etc.

  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.

  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

  • Have knowledge of and assist in emergency procedures as required.

  • Handle check-ins and check-outs in a friendly efficient and courteous manner.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

  • Use proper two-way radio etiquette at all times when communicating with other associates.

  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members

  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

This Orlando hotel offers guests shuttle service to Epcot. This completely smoke-free hotel contains suites with kitchens or kitchenettes. Guests can start their day with a complimentary breakfast buffet and then take a dip in the pool. Complimentary WiFi is provided for all guests.

Suites at the Residence Inn by Marriott feature a flat-screen TV with cable channels. Microwaves, refrigerators, stovetops, and coffee makers can be found in every suite. Some rooms include an oven, as well. Complimentary Wi-Fi is available in all suites.

On-site laundry facilities are available for guests.The hotel has a game room and an outdoor sports court.

The hotel is 7 mi from Universal Orlando Resort. SeaWorld Orlando is 2.7 mi away.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details

  • Medical, Dental, and Vision Coverage

  • Short-Term and Long-Term Disability Income

  • Term Life and AD&D Insurance

  • Paid Time Off

  • Employee Assistance Program

  • 401k Retirement Plan

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Agent

Turnberry Associates

Posted 5 days ago

VIEW JOBS 12/4/2021 12:00:00 AM 2022-03-04T00:00 At Courtyard we have everything you need to move forward with your new career at the newly renovated Courtyard by Marriott Orlando Downtown; we are looking for a dedicated Front Desk Agent to join our Team. Essential Job Functions: * Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service. * Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service. * Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank. * Accept, change and cancel hotel reservations * Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports * Handle hotel emergency situations following emergency guidelines Qualifications and Requirements * 1+ Year of prior Hotel or Hotel Front Desk Experience Required * 1 + Year of Marriott FOSSE Experience Required * Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays * Ability to multitask and handle stress in busy periods * The employee is required to stand, walk, for prolong periods of time * Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage * Must have good near and far vision, including ability read and interpret written instructions/directions * Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio * Ability to distinguish smells * Duties mainly performed indoors * Must be able to hear, moderate noise level Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more!] Turnberry Doing Social Good is Turnberry's initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities. Exceptionally Managed by Turnberry. A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development. Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer. Turnberry Associates Orlando FL

Front Desk Agent

Aimbridge Hospitality