French Bilingual Travel Support Agent

Sykes Enterprises Incorporated San Antonio , TX 78245

Posted 3 weeks ago

Job Snapshot

  • Employee Type:


  • Location:

San Antonio, TX

  • Job Type:

Customer Service

  • Experience:

Not Specified

  • Date Posted:

Job Description

Job description

This French-English bilingual position is responsible for all aspects of cruise bookings. This includes conversing with customers through multiple communication mediums to determine destination, dining times, excursions, travel dates, financial consideration and accommodations required.


  • Adheres to SYKES policies on ethics and integrity. Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.

  • Maintains sufficient account knowledge to assist clients without delay. Establishes and maintains strong relationships with clients. Anticipates customer needs. Researches complex travel rules and regulations for each client. Researches and handles traveler complaints. Provides travel expertise to clients. Solutions mindset: a passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer.

  • De-escalates customer situations, manage customer expectations and follow-up on customer commitments. Maintains proficiency in programs, products and/or platforms assigned.

  • Maintains pertinent paperwork and records through data entry.

  • Communicates with team manager, team members and other teams regarding problems, solutions, and trends. Responsible for meeting established individual and team performance targets, which include customer service, productivity, and quality standards. Requires inbound, outbound (callbacks), and email communications to customers.

  • General database searching skills & handling.

Job Requirements


  • High School diploma or equivalent required

  • Cruise or Travel Industry Experience recommended

  • Experience with international offerings will be highly advantageous.


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Fluency and comprehension in both the French and English language requirements for the specific point of sale (spoken and written), as verified by an approved formal test. Accent neutral verbal/written communication skills as verified by approved formal test if applicable

  • Excellent written and oral communications skills.

  • Excellent telephone skills, including a professional demeanor, portrayed to customers demonstrated through the ability to ask probing questions, ability to communicate with a sense of urgency.

  • Strong listening skills (active listening; able to appreciate the context of the business traveler's experience). Demonstrated high-level of skill in reservations, reissues /exchanges, ticketing, and customer service.

  • Excellent time management.

  • Knowledge of Internet Explorer. Ability to multitask in multiple windows of activity and navigate web applications on a single computer screen to solve issues for customers. Knowledge of international exchange rate calculation and taxes.

  • Experience and success in telemarketing/ sales preferred. Fast accurate typing skills (typing 35 wpm as verified by a formal test).

  • Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows).

  • Basic math skills (adding, subtracting and basic calculations).

  • ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment. Quick learner: ability to ramp up quickly and act on

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Customer Service Agent (Canadian French) (Temporary Assignment)

Accenture Contractor Jobs

Posted 7 days ago

VIEW JOBS 6/11/2019 12:00:00 AM 2019-09-09T00:00 Project Description Project Role - Bilingual Customer Service Agent (Canadian French) (Temporary Assignment) Temporary Contractor Assigment: Bilingual Customer Service Agent (Canadian French) Start Date: July 08, 2019 Login if you are already registered. Apply Apply by uploading your Resume Selected file: Next > This field is required. * Description Do you want to gain valuable skills and experience working as a contractor? ACCENTURE CONTRACTOR EXCHANGE Solves clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology, operations and security. Develop and enhance your skills and experience, working across diverse teams, projects, and industries. Responsibilities: * Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries * Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner * Ensure proper documentation, notification, escalation, tracking and follow up of all incidents * Primary responsibilities are focused on customer contact, not transaction processing Minimum Qualifications: * 4 years of customer service experience * Fluency Canadian French Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. To all Agencies/Vendors: We do not accept agency resumes. We are not responsible for any fees related to unsolicited resumes. To all Contractors: Please note this is a temporary contractor assignment. As a contractor you will not be employed by Accenture; instead, you will be employed by one of our preferred vendors. This role requires authorization to work for any employer in the respective country without visa sponsorship. Share this opportunity Accenture Contractor Jobs San Antonio TX

French Bilingual Travel Support Agent

Sykes Enterprises Incorporated