Freight Supervisor

Jo-Ann Fabrics Woodland Hills , CA 91367

Posted 3 months ago

SUMMARY

The Freight Supervisor's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Freight Supervisor's will review inbound product deliveries and work schedules to ensure delivery coverage. They will also maintain backroom standards by supervising merchandise team members, accurately processing freight, and taking full account of physical inventory to ensure product is continuously flowing to the sales floor. This team member is fully accountable for annual physical inventory of the store. The Freight Supervisor will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

BRAND AMBASSADOR

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

  • Performs on-hand counts of merchandise throughout the back room and sales floor to ensure all inventory is accounted for

  • Receives and unloads truck deliveries with close attention to detail and ensures freight is organized and undamaged

  • Processes freight received from trucks to ensure all merchandise is accounted for and ready to be sent to the sales floor when necessary

  • Cleans and organizes the back room and maintains high standards in the cleanliness and quality of their work area

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

BUSINESS ACUMEN

  • Consults with store management regarding inventory discrepancy and product flow issues to reduce shrink

  • Merchandises product in a way that catches the customer's attention and promotes sales

  • Constantly improves processes and seeks innovative ways to create a better flow of inventory throughout the store

INSPIRATIONAL LEADER

  • Works closely with store management to ensure that incoming freight has a strategic plan for movement onto the sales floor

  • Oversee and direct the work of the merchandise and replenishment team to maintain backroom organization, 100% in stock on the sales floor, and accurate planogram execution

  • Partners with store management to align scheduled hours with the inbound product flow to create full workload coverage

  • Trains team members in freight processing and stocking activities

QUALIFICATIONS

  • Must be 18 years or older and have a high school diploma or equivalent

  • 1+ years of supervisory experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays

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Freight Supervisor

Jo-Ann Fabrics