Join Livingston and it's growing International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 100 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that's why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!
The Freight Specialist will assist with Livingston's Air/Ocean Import/Export service offerings. This position requires direct contact with our clients and our suppliers to ensure a high level of performance in the movement of goods through the supply chain, arrange outbound/inbound cargo shipments from start to finish, communicate with both internal and external customers, and investigate and resolve problem shipments. This is a wonderful opportunity for someone who wants to grow in their freight forwarding career!
Coordinate the routing of import and export bookings with airline and ocean carriers
Timely preparation of rates and quotes for customers and overseas agents
Support the development of existing and new customers by working closely with your Freight Manager and the entire sales organization
Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
Knowledge, Skills, and Abilities:
Self-motivated, assertive, and responds to branch metrics
Excellent Knowledge of Freight Forwarding and regulatory requirements with at least 3 years in industry. Reads, analyzes and interprets international regulations and procedures.
Manages complex transactional or emotional customer situations promptly and professionally
Ability to work in a blended operations and customer development role
Operations skills and experience in the trucking and freight forwarding industry
Ability to negotiate rates in effort to route freight in the most cost effective manner
Ability to multitask in a fast paced environment with rapidly changing priorities
Contributes to building a positive team spirit and puts success of team above own interests
Enjoys working in a team environment to help drive departmental and financial metrics
Can handle files from start to finish - coordination of the shipment, tracking, dispatching, invoicing, etc.
Fluent in English - reading, writing, speaking
High school Diploma or GED
Minimum of 3-5 years International Forwarding experience
Detailed knowledge of operational procedures regarding air, ocean, import/export business
Strong customer service, customer development, or business development experience
Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade
Experience in Microsoft Office Suite and other spreadsheet applications