SENIOR STYLIST | Roles & Responsibilities Reports To: Store Manager / Assistant Store Manager
Objective To drive sales through creating a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, resulting in positive customer relationships and a profitable store.
Meet or exceed personal Sales Goal in order to help the store achieve its sales goals.
Expand and manage client base through the following:
Outreach and Networking: initiate connections through social media, e-mail, hand written communication, telephone, and in person communication daily/weekly.
Sales Generation: build customer connections through appointments and in store events.
Follow - Up: Further personalize the customer relationships through thanking the customer and following up on the experience. Maintain customer client books and social media relations.
Be the expert of current fashion trends in the industry and the Brand. Creatively communicate fashion awareness to team and customer.
Demonstrate entrepreneurship to connect with the customers and create business through events and social media. Partner with Store Manager to execute.
Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures.
Demonstrate understanding of systems and programs, including point of sale and MPOS.
Uphold a highly organized system for maintaining customer communication, data, appointments, and sales tracking.
Serve as a Store/District leader in customer service, product information, and outfitting for the total store assortment.
Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops.
Partner with SM in managing and communicating Store/District SPH goals and results.
Interpret and articulate the FP lifestyle and culture.
Maintain an awareness of fashion trends, store concepts through the Scenic Route, BLDG25, Workshop, and additional communication from the merchandising team.
Contribute at a high-level in store meetings, fit sessions, outfitting, and walk-throughs.
Collaborate with the store leadership team to communicate customer feedback.
Offer community resources and local recommendations for your customer (ex. tailor, restaurant, dry cleaner, etc.).
Collaborate with management team to run selling contests and ensure team participation.