Free People Senior Stylist

Urban Outfitters Canoga Park , CA 91303

Posted 2 months ago

SENIOR STYLIST | Roles & Responsibilities Reports To: Store Manager / Assistant Store Manager

Objective To drive sales through creating a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, resulting in positive customer relationships and a profitable store.

Customer Experience

  • Meet or exceed personal Sales Goal in order to help the store achieve its sales goals.

  • Expand and manage client base through the following:

  • Outreach and Networking: initiate connections through social media, e-mail, hand written communication, telephone, and in person communication daily/weekly.

  • Sales Generation: build customer connections through appointments and in store events.

  • Follow - Up: Further personalize the customer relationships through thanking the customer and following up on the experience. Maintain customer client books and social media relations.

  • Be the expert of current fashion trends in the industry and the Brand. Creatively communicate fashion awareness to team and customer.

  • Demonstrate entrepreneurship to connect with the customers and create business through events and social media. Partner with Store Manager to execute.

  • Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures.

  • Demonstrate understanding of systems and programs, including point of sale and MPOS.

  • Uphold a highly organized system for maintaining customer communication, data, appointments, and sales tracking.

Leadership

  • Serve as a Store/District leader in customer service, product information, and outfitting for the total store assortment.

  • Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops.

  • Partner with SM in managing and communicating Store/District SPH goals and results.

  • Interpret and articulate the FP lifestyle and culture.

  • Maintain an awareness of fashion trends, store concepts through the Scenic Route, BLDG25, Workshop, and additional communication from the merchandising team.

  • Contribute at a high-level in store meetings, fit sessions, outfitting, and walk-throughs.

  • Collaborate with the store leadership team to communicate customer feedback.

  • Offer community resources and local recommendations for your customer (ex. tailor, restaurant, dry cleaner, etc.).

  • Collaborate with management team to run selling contests and ensure team participation.

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Urban Outfitters