Free People Assistant Store Manager

Urban Outfitters Chestnut Hill , MA 02467

Posted 4 months ago

ASSISTANT STORE MANAGER | Roles & Responsibilities

Reports To: Store Brand Leader


To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

The Assistant Store Manager will both partner and support the Store Brand Leader and the Assistant Visual Manager. They will also have an open and direct line of communication with the District Brand Leader in order to most effectively hold a firm knowledge of overall brand direction and focus.



  • Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:

  • Consistent and continual feedback and accountability

  • Promoting sense of ownership and delegation

  • Motivate and inspire the store team through a strong store presence and consistently leading by example

  • Team involvement and strategic planning

  • Morning and any all store staff meetings and trainings

  • Manage and motivate a high level of Customer Care

  • Ensure the use of all Customer Care resources and initiatives

  • Partner with Store Manager in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development

  • Facilitate hiring and recruiting; actively attracting and attaining talent


  • Partner with District Brand Leader and Assistant Visual Manager to complete weekly, monthly, and quarterly planning

  • Maintain business awareness, and drive sales in order to achieve and exceed goals

  • Partner with the Store Brand Leader to follow, adhere to, and support Typical Week structure; facilitate weekly and daily scheduling/zoning to support this

  • Educate the staff on all Home Office operational communication and initiatives

  • Manage all aspects of daily store operational controls

  • Ensure daily restock is happening effectively

  • Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention

  • Uphold all company Policy and Procedure


  • Partner with the Store Brand Leader and Assistant Visual Manager in planning, scheduling and executing an innovative visual environment

  • Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales

  • Interpret all Home Office visual communication to fit individual, store specific environment and cater to the core customer

  • Utilize sales reports to track and analyze business; then determine weekly objectives with the Store Brand Leader and Assistant Visual Manager

  • Execute and/ or delegate all weekly operational objectives, in order to support visual objectives identified

  • Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution

  • Communicate product performance observations and offer feedback to District Brand Leader

  • Maintain an awareness of apparel and accessory trends, in relevance to our store environment

Sound like a good fit?

If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about Free People and all URBN brands at


As an Free People employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full time employees that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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Free People Assistant Store Manager

Urban Outfitters