FRC Program Supervisor, Children's Initiative

OVERVIEW:

The Children's Initiative (CI) builds on the Franklin-McKinley Children's Initiative, originating in 2009, aiming to overcome systemic barriers and resource deficiencies in creating a comprehensive support system from early childhood to career readiness. The model emphasizes Footsteps: Creating Pathways to Self-Sufficiency - prioritizing the well-being of children and families, the initiative focuses on fostering positive change within families to enhance their engagement and stability, crucial for sustained involvement.

• Focus on Children and Families: Acknowledging parents' love for their children, the initiative emphasizes providing opportunities for positive change within families, which enhances their engagement. Family stability is fundamental for sustained involvement in the initiative.

• Trauma-Informed Care: Recognizing the impact of childhood trauma on individuals in poverty, the initiative adopts a trauma-informed approach. By addressing the emotional needs of children and families, it promotes quicker social and emotional stabilization, leading to more secure and lasting economic recovery.

• Family Ownership of Goals: Families identify their needs and priorities, with support provided throughout their journey to self-sufficiency. The approach focuses on partnership and guidance rather than traditional case management, a strategy proven critical for success.

• Community-Centered Solution: A supportive community environment, facilitated by accessible spaces and friendly staff, serves as a "second home" for families. This fosters trust, belonging, and the formation of strong social networks, essential for families to overcome poverty.

• Coordinated and Integrated Approach: Recognizing poverty as a multidimensional issue, the initiative advocates for a coordinated and integrated approach within the organization and with external partners. Seamless access to services, facilitated by service guides, promotoras, and peer accompaniment teams, enhances families' success rates by eliminating barriers to accessing essential support.

POSITION SUMMARY:

Within the framework of the Children's Initiative model, staff members will employ a trauma-informed approach to foster knowledge exchange, ongoing program enhancement, and client-centered services at each community resource center. They will cultivate an inclusive atmosphere serving as a central hub for local families, effectively leveraging agency and partner resources to support families and ensure compliance with grant requirements.

The Supervisor will oversee staff and contacts, encompassing tasks such as reporting, completion of scope of work, coaching utilizing reflective supervision, community engagement, inclusion of community voice, convening partners and volunteers, and establishing partnerships to streamline access to services for families. Additionally, they will handle reporting and data entry completion, survey families, make data-informed decisions, engage promotoras to inform services and integrate community input, participate in shared leadership decision-making processes, and collaborate with all other departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate closely with districts where centers are situated, FIRST 5, the Santa Clara County Office of Education, other community-based organizations, and neighborhood associations to deliver essential services to families using a place-based approach, employing a "no wrong door" policy at the family resource centers.

• Supervise all FRC services.

• Lead, coordinate, and foster interagency collaboration and interaction among community agencies, leveraging programs, services, activities, and resources.

• Manage, supervise, and oversee the coordination, mentoring, and professional development of Community Workers, Promotoras, and Activity Assistants.

• Collaborate and oversee the implementation of best practice models and strategies for Community Workers, volunteers, and FRC staff.

• Collaborate to develop and oversee the implementation of all program evaluation and assessment processes and tools; prepare and analyze the results of parent surveys and participate in other program needs assessment activities as appropriate.

• Participate in the development of appropriate policies and procedures for FRC locations and ensure all staff are trained in these policies.

• Support program staff, volunteers, and partners in the implementation and delivery of all FRC services and activities, ensuring completion of contract deliverables.

• Work towards a centralized referral system and feedback loop with internal and external providers

• Conduct monthly meetings with staff and promotoras to provide reflective practice and outreach planning.

• Maintain ongoing data collection and reporting forms for all scheduled activities.

• Work weekends and evenings, as needed, to coordinate, provide, and assist in the implementation of services and activities for families during non-traditional hours.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor's Degree from an accredited educational institution preferred, with a minimum of two (2) years of work experience in place-based projects (Equivalent education and experience demonstrating the ability to perform the job may be considered).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual proficiency in English/Spanish, English/Vietnamese, or another language is preferred but not required.

• Ability to build cohesive teams, bring people together, and support the leadership development of individuals under their direct supervision.

• Training and competence in Early Care and Education, along with knowledge of the relationships between early child development and long-term health outcomes, are strongly preferred.

• Experience and ability to work with diverse workgroups and serve families with diverse economic, social, and cultural backgrounds.

• Knowledge of community agencies and resources.

• Proficient in reading, writing, and presentation skills.

• Experience in managing program budgets.

• Maintain a professional, confidential work environment.

• Knowledge of child development and age-appropriate behavior.

• Ability to plan, organize, prioritize, and multitask.

• Serve effectively as a member of a team, internally and externally.

• Effective verbal and written communication skills.

• Knowledge of modern office methods and practices, including filing systems, business correspondence, presentations, and report writing.

• Knowledge of computer programs such as Google products, Microsoft Word, Outlook, Power Point, and Excel.

• Oversee and support program staff, volunteers, and partners in the implementation and delivery of all FRC services and activities.

• Schedule and facilitate monthly/quarterly CW, Volunteer, and FRC team meetings, and quarterly trainings, as appropriate.

• Maintain ongoing data collection and reporting forms for all scheduled activities.

• Manage various grants and contracts and ensure programmatic and fiscal compliance.

• Ensure services are appropriately funded and work closely with the fund development team to plan for service sustainability and strategic growth.

PHYSICAL REQUIREMENTS

• Ability to use a computer work station.

• Ability to lift up to 25 lbs.

• Ability to drive/travel between sites and to offsite events throughout the county, as needed.

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint

• Must have TB test performed and submit results.

• Provide proof of COVID-19 vaccination and booster status

• Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation

WORKING CONDITIONS:

• Home facility locations: Luther Burbank and Joseph Guerrero

• Requires local travel (within Santa Clara County) to other agency sites.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.

• This is a full-time, exempt position. Must be able to work a flexible schedule, including days, evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.