Fraud Team Lead

Vantiv Houston , TX 77020

Posted 2 months ago

Work Schedule: Tuesday-Saturday 8:00am-5:00pm CST

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

The Opportunity

Worldpay is a rapidly growing company in a competitive market, which means we need to be proactive and assertive in our ability to identify, stop and prevent fraud. When we provide insightful and preventative fraud protection, we provide our partners and clients with a level of service they can't get from our competitors. The solutions don't always come easy, but they're worth the efforts when you can turn those customers into advocates of Worldpay.

The Principal Fraud Specialist is the first line of defense in identifying and stopping fraudulent activity or transactions. By reviewing and responding to potential fraud threats, he/she will be equipped with the knowledge and expertise to stop fraud from becoming a larger issue for the customer and the business. He/she will be vigilant in their research to identify fraudulent activity and proactive in their decision-making to resolve it.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

The Day-to-Day

Responsibilities:

  • Reviews and responds to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts.

  • Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures.

  • Utilizes custom and standard software programs and applications as well as manual review to analyze transactional and customer record for fraud.

  • Maintains control of an inbound call while following proper procedures in order to resolve open fraud cases.

  • Takes inbound calls and provides a high-standard of customer service to ensure resolution.

  • Acts as Team Lead and manages the floor, which includes moving Agents etween systems/tasks, pulling intraday reports and production/coaching SLA metrics

  • Reviews and coaches performance of other Agents through weekly one-on-ones and annual reviews.

  • Ensures daily operations meet SLA requirements.

Qualifications:

  • Typically requires a minimum of 4 - 6 years of related experience.

  • Minimal knowledge of Microsoft Access and Excel.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.


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VIEW JOBS 9/6/2019 12:00:00 AM 2019-12-05T00:00 Work Schedule: Tuesday-Saturday 8:00am-5:00pm CST The Company Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level. The Opportunity Worldpay is a rapidly growing company in a competitive market, which means we need to be proactive and assertive in our ability to identify, stop and prevent fraud. When we provide insightful and preventative fraud protection, we provide our partners and clients with a level of service they can't get from our competitors. The solutions don't always come easy, but they're worth the efforts when you can turn those customers into advocates of Worldpay. The Principal Fraud Specialist is the first line of defense in identifying and stopping fraudulent activity or transactions. By reviewing and responding to potential fraud threats, he/she will be equipped with the knowledge and expertise to stop fraud from becoming a larger issue for the customer and the business. He/she will be vigilant in their research to identify fraudulent activity and proactive in their decision-making to resolve it. A World of Opportunity We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today. The Day-to-Day Responsibilities: * Reviews and responds to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts. * Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures. * Utilizes custom and standard software programs and applications as well as manual review to analyze transactional and customer record for fraud. * Maintains control of an inbound call while following proper procedures in order to resolve open fraud cases. * Takes inbound calls and provides a high-standard of customer service to ensure resolution. * Acts as Team Lead and manages the floor, which includes moving Agents etween systems/tasks, pulling intraday reports and production/coaching SLA metrics * Reviews and coaches performance of other Agents through weekly one-on-ones and annual reviews. * Ensures daily operations meet SLA requirements. Qualifications: * Typically requires a minimum of 4 - 6 years of related experience. * Minimal knowledge of Microsoft Access and Excel. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. Worldpay Houston TX

Fraud Team Lead

Vantiv