Fraud Support Associate (1St Shift & Weekends)

Fidelity Information Services Norcross , GA 30071

Posted 3 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The FIS EFT team empowers many of the largest US Financial Institutions by providing Debit & ATM services along with a suite of supporting products. As a member of our Fraud Support team, you will be responsible for taking inbound calls from cardholders requesting to cancel their lost or stolen debit cards.


Friday Tuesday 8:00am 7:00pm

What you will be doing

  • Handles inbound calls to cancel lost/stolen debit cards.

  • Contacts financial institutions regarding suspicious cardholder activities.

  • Participates in department initiatives to improve efficiencies.

  • Remains up-to-date on changing fraud trends.

  • Participates in special projects (e.g., card compromises, marking fraud, processing faxes).

  • May be required to attend fraud awareness meetings through several professional organizations.

  • May train new employees on departmental procedures and processes.

  • When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.

  • Meets the standards of the job, such as quality standards and adherence to schedule.

  • Performs other related duties as assigned.

What you bring:

  • A desire to build and grow your career within the Financial Technology sector.

  • Customer Support experience

Added bonus if you have:

  • Experience working in the banking and technology sectors.

What we offer you

  • A variety of career development tools, resources and opportunities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • A work environment built on collaboration, flexibility and respect

  • Varied and challenging work to help you grow your technical skillset

  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans

  • 401K with company contribution and Employee Stock Purchase Program with company match

  • Business casual attire jeans every day!

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Fraud Support Associate (1St Shift & Weekends)

Fidelity Information Services