Fraud Supervisor (7877-651)

Pfsweb, Inc. Allen , TX 75002

Posted 2 months ago

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce-from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

  • We will provide a Full Commerce Solution

  • We will be World-Class at Every Service we offer

  • We will engage with our clients as a Strategic Partner

Fraud Supervisor, Credit Financial Services

Responsibilities

  • The Fraud Supervisor, serves as the supervisor whom provides assistance in coordinating resource support with the Management team; they work with the client and/or program management team for daily operational issues/requests and ensures accurate & timely releases of fraud held orders for both their assigned client(s) and overall CFS Fraud department needs.

  • This role is cross-trained and has a good understanding of all CFS clients with Fraud Review services. They will have a working knowledge of fraud prevention tools like CyberSource, Kount, Adyen, Forter, etc.

  • Specialty assignments, such as chargeback management and Credit Card/PayPal Receivable remediation and have a general understanding of these processes and ability to review and analyze chargeback and/or Aging reports to identify issues.

  • The Fraud Supervisor works closely with management regarding resource needs to make daily cut-offs and responses for escalations from the client/program management and consumer complaints. The Supervisors are expected to gather, identify and report fraud patterns that emerge and or noted in the normal course of the fraud review process for themselves as well as Associates, Senior Associates and Leads.

  • The Fraud Supervisor is considered an SME on their client's requirements and guidelines and assists in the training and oversight of Associates, Senior Associates and Leads working within their designated client's queues.

  • The Fraud Supervisor assists in the interviewing, hiring, training, performance concerns and annual review content for Associates, Senior Associates and Leads.

  • The Fraud Supervisor will have multiple analysts reporting into them for daily tasks. As well as at various times, will manage various teams of employees

Qualifications

  • High School diploma or equivalent, required

  • 2+ years' experience working in a role that uses subjective analytical capabilities

  • 2+ years' experience working with fraud guidelines and tools

  • 2+ years' working as a lead or in a supervisory role

  • Proficient knowledge of fraud tools (Cybersource, Kount, Forter, Adyen, etc) and fraud rule writing

  • Understanding of general business practices, such as time management, basic software skills (Outlook, Word, and Excel)

Personal Characteristics

  • Analytical/problem-solving skills

  • Strong interpersonal and customer service skills

  • Skilled at prioritization and multi-tasking

  • Self-starter and the ability to work independently, with limited supervision

  • Excellent written and verbal communications skills

  • Strong technical aptitude

  • Attention to detail and strong organizational skills

  • Ability to work well in a fast-paced, team environment

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.


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Fraud Supervisor (7877-651)

Pfsweb, Inc.