Fraud Strategy Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

This Fraud Strategy Analyst role will identify opportunities to reduce fraud loses and improve efficiency of the supporting business line functions. Our new analyst will integrate fraud and authentication vendor integrations impacting call centers and providing support for existing vendors impacted by other internal projects. Complete production problem validation, submission, escalation, and reporting as needed. They will also support process mapping of existing Fraud call center processes, enhancements to fraud call center functions and procedures. Other tasks include changes driving expense reduction, cost-benefit analysis, and vendor management, which is critical for delivery of identified integration solutions.

Position Highlights

• Implement strategic approaches for authentication to combat fraudulent account takeover

• Contribute to product integrations by completing high level and detailed requirements, process flows, test plans and testing as part of a project implementation

• Proactively identify solutions or development that may materially impact business goals and targets

• Complete production problem validation, submission, escalation and reporting for existing call center fraud and authentication products

• Evaluate operational results for vendor solutions including establishing vendor solution objectives and monitoring

• Complete root cause analysis, problem solving supporting new and existing integrations

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Typically more than six years of applicable experience

Preferred Skills and Experience

• Prefer SAS/SQL experience to evaluate and mitigate fraud detection or R/Python

• Prefer a degree in a quantitative field such as economics, statistics, operations research, business analytics, financial mathematics, or industrial engineering

• Strong analytical skills relative to evaluating fraud prevention and data analysis

• Thorough knowledge of fraud, strategic planning, and banking operations preferred, but not required

• Basic project management skills

• Experience in process mapping, and/or continuous process improvement preferred

• Effective verbal and written communications skills

• Comprehensive to expert level of knowledge of all departmental data sources, and of fraud risk and operations management associated with U.S. Bank product lines

• Proficient computer skills, especially Microsoft Office applications

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $91,290.00 - $107,400.00 - $118,140.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.