Fiserv, Inc. Dublin , OH 43016
What does a great Fraud Specialist do? You will be utilizing previous fraud prevention and investigation experience, identify, track, and report, any fraud cases that occur as a result of the movement of money.
What We Do
We help our clients resolve complex business challenges. Whether you want to grow deposits, attract and retain customers, fight fraud or meet regulatory compliances, Fiserv provides the expertise, tools and guidance to help you solve problems and meet business demands.
Fiserv delivers technology solutions in five areas of competence:
Payments: Solutions to optimize all aspects of payments, creating efficiency and driving growth
Processing Services: Solutions for handling account-based transactions
Risk & Compliance: Solutions to prevent and mitigate risk
Customer & Channel Management: Solutions to attract, retain and grow customer relationships
Insights & Optimization: Solutions that transform data into actionable business insights
As a Fraud Specialist, you will Assist Compliance Officer with reviewing suspects on the Company's AML (Money Laundering) Program and OFAC & Sanctions Procedures. Research activity on all suspects and provide findings to the Fraud Operation and Compliance Officer for review and possible Suspicious Activity Reporting. Handle the day to day activities for the fraud department team that handles Bill Pay, Credit Card, Check, A2A and Popmoney fraud. Meet internal and external client expectation via the detection and confirmation of possible fraud activity
Bring up issues to other departments or management as needed.
Responsible for working suspicious activity alerts generated by the FraudNet detection system.
Provide accurate and timely information within the established corporate and department expectations.
Review reports or fraud referral queues in an attempt to identify fraud and provide victim assistance when needed. Complete needed maintenance and update the Fiserv negative files.
Basic qualifications for consideration:
Ability to work in a rapidly growing and changing team environment
High School Diploma/GED required. Associates in business highly preferred or equivalent work experience in lieu of degree
Possess excellent time management and multi-tasking skills in order to perform a high volume of outbound telephone calls daily.
Minimum of 3 years of experience in Fraud investigation and prevention or equivalent specialty.
Strong analytical skills are necessary to help quickly identify suspicious behavior and track subscriber patterns.
Possesses the initiative and be able to work independently as well as posses excellent written and verbal communication
Preferred qualifications for consideration:
Prior experience in call center environments, specifically in a financial institution, is most desired.
Experience with industry payment systems: including but not limited to Automated Clearing House (ACH), Card Networks, Fed Wire (Domestic Wire Transfers)
Who we are:
Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that build value and results for our clients. Fiserv drives innovations that transform experiences for more than 16,000 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.
Fiserv is an equal opportunity employer/disability/vet