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Fraud Recovery Analyst I (Chargebacks)

Expired Job

Co-Op Financial Services Urbandale , IA 50323

Posted 2 months ago

The Opportunity

CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Chargeback Analyst to be responsible for working credit and debit card fraud/dispute cases for assigned financial institutions from the beginning to completion of a case. They will ensure that all VISA and/or MasterCard chargeback regulations are adhered to while attempting the highest recovery and minimal losses for our clients.

What You Can Look Forward to

  • Collaborating and communicating on a small team of peers to service assigned clients.

  • Analyzing fraud/dispute cases and completing within the appropriate time frame.

  • Reviewing documentation received from cardholders and financial institutions and completing the recovery to minimize financial loss.

  • Reviewing daily reports and complete other tasks in order to lower the loss amounts for clients.

  • Working daily with cardholders, financial institution professionals, team members and others throughout the organization.

  • Keeping up to date on industry information, Visa and MasterCard regulations, new products, enhancements, system changes and compliance issues.

  • Handling both inbound and outbound case-related calls as needed to move the status of the assigned case.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You'll Need to Succeed

  • Strong written and oral communication skills. Communication via Phone and E-Mail on a daily basis with clients and customers.

  • High level of professionalism and teamwork, while working in a fast-paced environment.

  • Ability to work within assigned time frames based on client expectations.

  • Strong problem solving skills and inherent decision making abilities are required.

  • Must align with the credit union philosophy of "people helping people" and our corporate values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.

  • 1-2 years of experience in chargeback/disputes processing.

  • PC skills (Microsoft Outlook, Excel and Word programs).

  • Familiarity with the First Data system and or STAR system.

  • Knowledge of card industry, VISA/MasterCard Regulations.

Why Join CO-OP?

Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you'll have a chance to directly impact the access of financial opportunities to individuals and communities and you'll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Health benefits medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

See if you are a match!

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Fraud Recovery Analyst I (Chargebacks)

Expired Job

Co-Op Financial Services