Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Fraud Operations Team Lead

Expired Job

Draftkings Boston , MA 02298

Posted 2 weeks ago

DraftKings is a leading sports entertainment brand that creates the most exciting digital sports competitions and experiences on the planet. Our goal is to transform the way fans experience sports. Our mission is to make sports better and make better sports fans by bringing them closer to the games they love. We are the signature tech startup of our generation in Boston.

DraftKings is recruiting a Fraud Operations Team Lead to help us in our mission to deliver the world's best Fantasy Sports experience. The Fraud Operations Team Lead will work within our fraud department whose mission is to detect, prevent and mitigate fraud losses and identify users who may violate our terms of use.

Principle Responsibilities:

  • Analyzes fraud trends, makes recommendations for fraud prevention processes and takes action to reduce losses due to credit card fraud.

  • Uses a variety of tools, systems and reports to detect fraud trends.

  • Review player deposit and withdrawal transactions for potential fraud and to ensure that Draft Kings' credit card merchant accounts are properly maintained and within monthly chargeback thresholds.

  • Ensure compliance with anti-money laundering regulations and best practices as prescribed by the credit card payment industry.

  • Work closely with Customer Service to obtain requested player documents, resolve player status disputes and answer billing questions.

  • Respond to inquiries from payment card brands regarding past player purchases. Compile and prepare formal responses in situations where players are disputing charges.

  • Identify new methods for fraud detection and prevention and work with product and engineering teams to implement these methods.

  • Maintain accurate fraud and loss statistics. Prepare reports to keep management informed of fraud trends and potential losses.

  • Works closely with the Fraud Team Manager on new objectives and improvements to the fraud review process.

  • Handles work in addition to incoming fraud alerts by helping with specialized objectives such as: OFAC screening, geolocation monitoring, and monthly chargeback reporting.

  • Manages a team of reports and is responsible for scheduling, regular check-ins, and mid-year/year-end reviews.

  • Communicates frequently with the Fraud Team Manager to discuss progress and development of employees.

This position requires working weekends and evenings which total 40 hours. Hours fluctuate based on the season and are included within: Mondays - Saturdays 7:00 am 11:00 pm and Sundays from 7:00 am 8:30 pm with the ability to work from home off hours.

Qualifications:

  • 2-4 years relevant experience preferred

  • Strong leadership skills.

  • Ability to look at multiple data points and to make good business decisions regarding a customer's status

  • Ability to look at data for sustained periods of time

  • Self-motivated with a desired to thoroughly investigate potentially fraudulent customer behavior

  • Likes the thrill of "catching the bad guy"

  • Intellectual curiosity and good decision making

  • Bachelor's Degree required, preferably in Criminal Justice or Sociology

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enrollment Contact Center Team Lead Operations

Northeastern University

Posted 1 week ago

VIEW JOBS 11/5/2018 12:00:00 AM 2019-02-03T00:00 The Team Lead – Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives. The individuals in this role will have a strong focus on customer service and process development. Major responsibilities include responding to interactions, providing customer service, including handling escalated inquiries, monitoring and scoring recorded calls for the Enrollment Management Contact Center Staff and providing related feedback, prioritize tasks and tracking and reporting call trends. Other responsibilities include identifying training needs and, mentoring team members. This position is an evening shift. The individual in this role will work the hours of 11:00am to 8:00pm. This position will be a main point of contact for Student Finances Services, College of Professional Studies and Admissions. As such, the Team Lead – Operations will be the liaison for each respective area and be responsible for staying current with all changes; ensuring communication is disseminated to appropriate personnel and resolving problematic issues in a timely manner. Responsibilities will include, providing common call trends, making recommendations for proactive callout campaigns and make suggestions for improvement based on customer feedback. The role of the Team Lead – Operations is to provide operational, procedural and product support to the Contact Center representatives, while projecting a positive image and fostering a respectful team environment. On a regular basis, responds to customer inquiries. This position is responsible for expediting sensitive operational issues and will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. The Team Lead – Operations works with management teams of College of Professional Studies, Telephone Services, Admissions, and Student Financial Services to ensure effective daily operations. Enrollment Management Contact Centr - 182100 Northeastern University Boston MA

Fraud Operations Team Lead

Expired Job

Draftkings