Jpmorgan Chase & Co. Plano , TX 75023
Posted 5 days ago
JobID: 210527340
Category: Operations Management
JobSchedule: Full time
Posted Date: 2024-06-28T16:33:45+00:00
JobShift: Day
:
Join the team that ensures our customers receive the best fraud detection and protection in the industry.
As a Fraud Operations Executive Director for Merchant Services, you will oversee fraud activities across various products and services including: credit card, debit card, and deposit accounts, with operational strategies aimed at mitigating fraud losses to the Bank and our customers. You will have significant influence by defining long-term business strategies to meet current needs and develop a framework for ongoing enhancements, be responsible for optimizing fraud prevention tools, rules, operations, and client experience, along with designing and sustaining the teams KPIs and KRIs that will meet the needs of all key stakeholders and partners.
Merchant Services is the payment acceptance and merchant acquiring business of JPMorgan Chase & Co. It is a leading provider of payment, fraud management and data security solutions, capable of authorizing payment transactions in more than 130 currencies. J.P. Morgan, through its Merchant Services business, has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies. Its processing platforms provide integrated solutions for all major credit and debit card payments as well as mobile payments.
If you are an outcome-focused leader, who fosters teamwork and has a proven ability to work across various business functions in a matrixed environment, this is the role for you.
Job Responsibilities:
Managing the day-to-day performance of Fraud Operations for Merchant Services across multiple sites in the U.S. and Philippines.
Setting the fraud strategy for the merchant service operations fraud function and building a team that can deliver and execute on that strategy.
Defining the client experience during a Fraud event and ensuring best in class experience.
Partner and interact with external and internal clients, ranging from front office, operations, technology, audit, sales, product, and risk & controls.
Leverage experience and aptitude with regard to core fraud functions, which involves proper assessment and decisioning, assessment of customer impact, and client funding issue resolutions, including: terminations, funds holds, reserves and multitude of other factors that help mitigate risk and reduce financial losses.
Identify root cause of merchant needs to service requests or escalate when needed.
Manages process exception approvals and escalated merchant concession determination.
Partner with Risk and Strategy resources on research and automation opportunities.
Work with Operational Readiness teams to ensure business preparedness for changes.
Review and approve procedure updates and attest to accuracy.
Communicate business updates regarding overall health of team and work performed.
Required qualifications, capabilities, and skills:
5+ years of relevant work experience managing a global team
Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, steer results/change and implement projects/processes
Knowledge and experience of controls, compliance, certification and regulatory aspects of payments in global markets
Experience working in a fast paced and high-volume queue based financial services function
Must be a self-starter and detail oriented, with the ability to manage multiple complex change initiatives and priorities across varying timelines concurrently
Strong ability to absorb data, recognize trends, and make strategic decisions
Possess proficiency with leveraging data for proactive solutions, problem solving, impact quantification, and reporting
Demonstrated experience leading department based activities including team performance oversight, escalation assist, coaching, directing, and building a high-performance team culture
Ability to attract and develop diverse talent as well as develop, motivate, and recognize employees
Excellent written and verbal communication skills with diverse audiences, including ability to synthesize data into insights and influence through effective storytelling
Preferred qualifications, capabilities, and skills:
This role is not eligible for visa sponsorship support.
Jpmorgan Chase & Co.