An innovative and outgoing manager (individual contributor) of diverse fraud risks, program controls, and solutions.
The Fraud Manager serves as the "face of Fraud Management" for all fraud-related elements within their area of expertise, performing outreach within a primary area of specialization such as a sales channel or key fraud vulnerability.
The Fraud Manager is a solution-minded individual and is expected to work in a collaborative environment to develop fraud controls and guidelines. The individual must employ both tactical and strategic decision-making abilities with a heavy emphasis on proactive and forward-thinking sustainable solutions. This employee will be a primary contact and manager of fraud programs and will partner tightly with a range of other owners across the business to deliver holistic fraud solutions.
The Fraud Manager makes recommendations to the business regarding fraud risks and pursues implementation of corresponding controls. In this way, the employee also represents Fraud Management on company-wide projects. The Fraud Manager performs some analysis and investigation of fraud activity and works collaboratively with internal partners to develop monitoring or data as needed.
An outgoing attitude and wide degree of creativity and latitude is expected.
Open to Bellevue WA; Allentown, PA or Overland Park, KS.
At least 18 years of age
Legally authorized to work in the United StatesHigh School Diploma or GED
2+ years fraud, risk, investigative, or legal experience or Program management in a fast-paced operational environment
AA degree or above in pre-Law/Law, Fraud Management, Business Management, Criminal Justice, Finance, Psychology, Behavioral Science, or related discipline
Extensive verbal and written communication skills
Ability to analyze and validate data sets and communicate the results
Ability to write and communicate user stories and business flows
Knowledge of fraud trends and behavioral tendencies
Basic ability to write, analyze, and troubleshoot SQL
Expert-level MS Office Suite skill
Experience presenting data to an audience
4+ years fraud investigative or legal experience
2+ years experience in a self-directed role
1+ years SQL or other database reporting experience
Previous experience developing presentations and/or training material
Program management or equivalent experience
Detailed knowledge of T-Mobile systems and processes
Act as owner of one or more fraud programs while partnering with other teams
Manage fraud-specific systems or controls
Identify and adapt to changing fraud behaviors
Proactively create strategies for a diverse range of problems
Write user stories and business requirements as the key resource on enterprise projects
Identify risks and introduce unique and repeatable solutions
Handle ad hoc requests as necessary
Perform fraud investigations and collaborate as needed
Deliver autonomously and as part of a team
Concurrently manage multiple projects and initiatives
Equal Employment Opportunity
We take equal opportunity seriously-by choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.