Fraud Investigator Elavon

US Bank Knoxville , TN 37902

Posted 1 week ago

About Elavon (

Elavon is wholly owned by U.S. Bank, the fifth-largest bank in the United States, and provides end-to-end payment processing solutions and services to more than 1.3 million customers in the United States, Europe, Canada, Mexico and Puerto Rico. As the leading provider for airlines and a top five provider in hospitality, healthcare, retail, and public sector/education, Elavon's innovative payment solutions are designed to solve pain points for businesses from small to enterprise-sized.

Fraud Investigators conduct internal, external, and specialized investigations which include but is not limited to: accurate and timely regulatory filing, recovery of funds and referral of criminal complaints to various law enforcement agencies for criminal prosecution and restitution. Duties include:

  • Review new case documentation and obtain additional information as necessary

  • Conduct thorough research and analysis

  • Maintain thorough and accurate case notes setting forth all actions in chronological order

  • Conduct interviews with witnesses, victims and subjects as appropriate. Obtain written statements when possible

  • Report findings to Principal Investigators with recommendation for SAR or no SAR Determination

  • Prepare SARs for filing

  • Refer matters to law enforcement as appropriate

  • Ensure case categorization is accurate upon completion of investigation

  • Report findings to Team Leads to approve closure of investigation

  • Respond to law enforcement requests as appropriate

  • Testify on behalf of the bank regarding criminal and civil cases as needed

  • Training delivery compliance and participation

  • Maintain files in conjunction with record keeping/legal records hold policies to comply with retention schedules or records

  • Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

  • Actively participates in any required corporate and business line training in these areas. Understands and follows internal suspicious activity referral requirements and processes as required for this position

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Two to three years of applicable experience

Preferred Skills/Experience

  • Priorinvestigation experience

  • Priorfinancial/banking sector experience

  • Priorfraud-related experience

  • Prioraccounting/auditing experience

  • Interviewingexperience

  • Priorlaw enforcement experience

  • Dataanalytics/data mining skills

  • Computer/digitalforensic skills

  • SARwriting/filing/QA experience

  • Proventrack record of meeting tight deadlines

  • Experience/comfortin working through change

  • Socialmedia/internet investigations

  • Comprehensiveknowledge of Elavon systems, bank systems, rules of evidence and bankingdocuments

  • Stronganalytical, organizational and negotiating skills, as well as a highdegree of initiative

  • Stronginterpersonal, written and oral communication skills are required

  • Demonstratedpositive, results oriented attitude

  • Abilityto maintain high levels of confidentiality and data security standards

  • Abilityto travel

  • Abilityto be on-call

  • Professionallicenses and certifications (e.g., CFE, CFCS, CFCI)

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