Fraud Investigator

Conn's, Inc. Beaumont , TX 77726

Posted 1 week ago

Fraud Investigator

The Fraud Investigator will provide critical support to the Loss Prevention team at Conn's. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform Fraud Investigations duties. The core responsibilities of the Fraud Investigator will be largely focused around protecting Conn's from various forms of risk and fraud by reviewing transactions and accounts. Fraud Investigator will also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.


To process and Investigate all fraud in such a way as to contribute the best possible results and maximize recovery while minimizing the losses for the Company. To handle all four aspects of fraudulent situations, including Detection, Prevention, Education and Prosecution.

To ensure that all credit account changes and/or impacting transactions, for any given account are processed completely and accurately so that the outstanding balances and delinquent percentages reflect an accurate number.


To provide a conduit through which customers disputes regarding Conn's Credit accounts, credit card, check application fraud are quickly resolved in a manner that builds customer satisfaction and positive customer relations.

  • Handle e-mail, phone, call center inquires

  • Enter any new fraud information into Conn's fraud database on a daily basis

  • Process all fraud cases with all ne the needed information

  • Provide fraud packet, via email, fax, or mail to all applicable parties

  • Follow up with consumer to obtain the forgery packet, obtain sales associate statement

  • Follow-up on each file to ensure all applicable documents are accounted for and all possible leads followed

  • Forward all applicable case paperwork to law enforcement

  • Submit class code changes on each claimed, suspected, validated or reactivated fraud account

  • Prepare all files with appropriate paperwork for close out monthly

  • Must adhere to Section 5.4 Mandatory Charge-Off Policy

  • Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance

  • Effectively communicate with appropriate authorities to resolve fraud concerns

  • Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone and email

  • Work closely with the Director of Loss Prevention, assist in any investigations needed


  • 1-2 years of experience in risk management, fraud investigation, customer service or chargebacks

  • High school degree or equivalent. Bachelor's degree a plus.

  • Knowledge of card processing, payment fraud detection or fraud management a plus

  • Strong written and verbal communication skills, typing ability, and professional telephone manner

  • Must be detailed oriented and able to think analytically

  • Ability to understand multiple systems and processes

  • Ability to work independently with little supervision

  • Detail oriented with excellent research, organizational, and problem-solving skills

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Fraud Investigator

Conn's, Inc.