Fraud Investigator

Conn's, Inc. Beaumont , TX 77726

Posted 1 week ago

Fraud Investigator

The Fraud Investigator will provide critical support to the Loss Prevention team at Conn's. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform Fraud Investigations duties. The core responsibilities of the Fraud Investigator will be largely focused around protecting Conn's from various forms of risk and fraud by reviewing transactions and accounts. Fraud Investigator will also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk.

Primary:

To process and Investigate all fraud in such a way as to contribute the best possible results and maximize recovery while minimizing the losses for the Company. To handle all four aspects of fraudulent situations, including Detection, Prevention, Education and Prosecution.

To ensure that all credit account changes and/or impacting transactions, for any given account are processed completely and accurately so that the outstanding balances and delinquent percentages reflect an accurate number.

Secondary:

To provide a conduit through which customers disputes regarding Conn's Credit accounts, credit card, check application fraud are quickly resolved in a manner that builds customer satisfaction and positive customer relations.

  • Handle e-mail, phone, call center inquires

  • Enter any new fraud information into Conn's fraud database on a daily basis

  • Process all fraud cases with all ne the needed information

  • Provide fraud packet, via email, fax, or mail to all applicable parties

  • Follow up with consumer to obtain the forgery packet, obtain sales associate statement

  • Follow-up on each file to ensure all applicable documents are accounted for and all possible leads followed

  • Forward all applicable case paperwork to law enforcement

  • Submit class code changes on each claimed, suspected, validated or reactivated fraud account

  • Prepare all files with appropriate paperwork for close out monthly

  • Must adhere to Section 5.4 Mandatory Charge-Off Policy

  • Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance

  • Effectively communicate with appropriate authorities to resolve fraud concerns

  • Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone and email

  • Work closely with the Director of Loss Prevention, assist in any investigations needed

Qualifications

  • 1-2 years of experience in risk management, fraud investigation, customer service or chargebacks

  • High school degree or equivalent. Bachelor's degree a plus.

  • Knowledge of card processing, payment fraud detection or fraud management a plus

  • Strong written and verbal communication skills, typing ability, and professional telephone manner

  • Must be detailed oriented and able to think analytically

  • Ability to understand multiple systems and processes

  • Ability to work independently with little supervision

  • Detail oriented with excellent research, organizational, and problem-solving skills

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
CPI Special Investigator Program Director

Texas Health & Human Services Commission

Posted 4 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 OVERVIEW Supervises and manages Special Investigators throughout Region 05 who perform advanced consultative protective services work in Child Protective Investigations (CPI), with an emphasis on forensic investigations. This position involves coordinating, assigning, and providing consultative oversight to Special Investigators who assist and investigate cases that are of a high profile or high-risk nature or require joint investigation with law enforcement due to alleged criminal acts. As Program Director over Special Investigators an essential job task is providing consultation and assistance to Special Investigators to assist in providing training, insight, case guidance and documentation to Investigators and Family Based Safety Services (FBSS) Workers regarding complex investigation cases and issues, forensic investigation techniques, and investigation skills. Accompanies workers on investigations and provides information on criminal statutes and law enforcement procedures, when circumstances warrant. Provides guidance to Special Investigators on effective investigation techniques from a law enforcement perspective. Works with Program Directors to assist in, provides training to, and serves as a consultant to other CPI, CPS, APS staff in the area, and provides support. Initiates communication with local and regional law enforcement to ensure coordination of investigations between Investigators and Law Enforcement. Provides oversight and supervision to Special Investigators, including oversight to case analysis, travel, time, leave, case assignment, and statistical data for regional and statewide documentation, conferences, personnel, positive performance, and educational reference for regional management. Essential Job Functions: Plans, coordinates and monitors service delivery in program areas to ensure effective and efficient program operations. Works with other regional staff to address contract issues, develops regional procedures, shares problem solving on barriers to program goals, all in relationship with other Child Protective Services and agency staff. Selects, manages and develops staff through review of performance data, conferences, training and performance appraisals. Reviews and approves child placement, casework decisions, when requested by the client or others to ensure decisions are appropriate and consistent with policies and procedures. Interprets program policies and procedures to program staff, other Family & Protective Services staff and the general public. Addresses and attempts to resolve client, community, and staff concerns and issues regarding individual cases and operating procedures. Reviews and provides consultation on complex, sensitive high profile cases and staff issues. Develops and maintains effective working relationships between Child Protective Investigations, CPS and APS staff, the general public, legal, medical, educational and other community entities. Prepares management reports, analysis, correspondence, and related materials to keep management informed and responds to issues. Performs other duties as assigned and required to maintain unit operations. Promotes, monitors, and ensures that respect is demonstrated for cultural diversity. Attends work regularly in accordance with agency leave policy. Knowledge Skills Abilities: Knowledge of Child Protective Investigations Handbook, policy and procedures. Knowledge of Management for CPI Investigative Staff. Ability to manage time and leave, travel, and personnel action for unit of 8 Special Investigators. Ability to track investigations, apply CPI Handbook Book policy for analysis and program guidance. Knowledge of Texas criminal and civil law relating to abuse and neglect of children. Knowledge of forensic interviewing techniques. Knowledge of normal child development and family dynamics, including problem areas of domestic violence, substance abuse, criminal activity. Knowledge of community resources, particularly within the law enforcement community, and their use for addressing child abuse and neglect problems. Skill in forensic interviewing of children and adults. Skill in determining risk of harm to children. Skill in applying crisis intervention techniques. Skill in investigating and resolving difficult child abuse or neglect cases. Skill in verbal and written communication. Ability to establish and maintain effective working relationships with employees, agency staff, law enforcement personnel and community groups. Ability to evaluate investigation records in relation to the department standards for quality. Ability to analyze reports and produce comprehensive documents regarding findings. Ability to train staff in forensic interview techniques. Registration or Licensure Requirements: Currently a Licensed Texas Peace Officer or have been a licensed Peace Officer in the State of Texas in the past two years. Intermediate TCOLE Certification Required, Advanced preferred. Out of state law enforcement agency or United State Military licenses and certifications comparable to a Texas Peace Officer are acceptable. Initial Selection Criteria: Graduation from high school or equivalent. Graduation from an accredited four-year college or university with major coursework in criminal justice, criminology, sociology, social work. Two years' experience as an investigator with a child protection duties. Four years full-time consultative, supervisory, managerial, professional or technical work which must include: analysis or work problems having an administrative aspect and interpretation of complex written material; or program operations where a wide range of demands are involved, including interpretation of complex written material or DFPS experience. Four years full time law enforcement experience with primary duties involving the use of forensic investigation methods. Examples of desired forensic investigation skills are: experience interviewing perpetrators, children and witnesses, crime scene analysis including photographic and written documentation, experience obtaining credible and reliable victim, witness and suspect statements and report writing. Acceptable Substitutions: Four years' experience as a Detective investigating crimes against persons. Crimes against persons include but not limited to murder, sexual assault, aggravated sexual assault, assault and aggravated assault, family violence, and child abuse. This may substitute for a four year college degree. Additional Information: Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview. MOS Code: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 31B, 31D, EOD, 401, 5819, 7S0X1. For more information see the Texas State Auditor's Military Crosswalk at here. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Texas Health & Human Services Commission Beaumont TX

Fraud Investigator

Conn's, Inc.