Fremont Bank Livermore , CA 94550
Posted 4 weeks ago
Title: Fraud Investigative Analyst
Job Location: Livermore, CA
Hiring salary range: $65,603.20 - $83,553.60 annual
Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Fraud Investigative Analyst in Livermore, CA.
Position Overview
The Fraud Investigative Analyst is responsible for conducting meticulous investigation of assigned alerts and the circumstances of suspected or confirmed fraud cases, handling them according to established procedures. Maintaining compliance with Regulation E through the investigation and completion of card/POS dispute cases. Cases would be accompanied by full documentation, and would be completed within the Regulatory time frames. Analyst also develops rules to assist with early fraud detection and prevention.
Role and Responsibilities
Identify risks and prevent losses related to fraud activities/high-risk behaviors and suggest prevention solutions
Review high risk transactions for potential fraudulent activity by reviewing and evaluating alerts generated by our fraud detections systems e.g. Verafin
Contact clients via phone and/or email to validate transaction activity
Contact branches or internal units via phone and/or email to validate transaction and/or account activity
Conduct investigative/intelligence analysis of collected information derived from varying sources such as, bank records/KYC documentation, banker contact, external search engines and open source websites
Draft assessment summaries and other written investigative/intelligence products to support decisions and recommendations
At times, escalate cases for further investigation and potential recovery to Security
Conduct time-sensitive investigations relating to POS debit and ATM card disputes in accordance with regulatory timeframes as well as community bank policies and procedures
Work with card management vendor to ensure all recovery efforts are sustained for chargeback, merchant credit. In addition, identify any issues in the card management case platform that create an adverse experience and provide recommendations for improvements
Collaborate with internal loss prevention and BSA teams by analyzing account behaviors and reporting suspicious accounts to prevent losses and detect fraud.
Makes recommendations to improve department efficiencies for processes and procedures
Provide quality service to clients to facilitate resolution of research and questions
Create data reports and case assessments as needed/requested by management
Complete other duties as assigned
Minimum Qualifications
3 years of risk management/fraud experience in financial industry or degree in business related discipline or equivalent. CFE accreditation a plus.
2-3 years prior relevant Reg E card and/or card fraud experience in a credit union or bank operations environment
Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank's products and services as they relate to fraud investigation and analyses
Working knowledge of research methodology of fraud and financial crime activities specifically fraud detection, prevention, and authentication strategies and techniques
Strong interpersonal skills with the ability to deal effectively with difficult situations and individuals internally and externally. Excellent verbal and written communication skills.
Ability to effectively communicate with clients and across business units to resolve risk and fraud issues
Ability to handle a variety of tasks simultaneously and prioritize accordingly based on risk exposure, and regulatory timing guidelines (e.g. Reg E)
Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet products e.g. MS Edge
Strong organizational and communication skills, ability to work independently
Willingness to be flexible
Knowledge of Verafin, Fiserv banking software, MasterCard connect and Citrix DTS a plus
Knowledge of the Check clearing and adjustment rules including Reg E.
Knowledge of NACHA Rules and Regulations
Knowledge of Wire related regulations and guidelines
Knowledge of MasterCard rules and regulations
Fremont Bank