Fraud Investigations AVP

Barclays Bank Henderson , NV 89044

Posted 4 months ago

Assistant Vice President Fraud Investigations

Henderson, NV

At Barclays, we have a purpose beyond all others: creating opportunities. As an Assistant Vice President within the Fraud Investigations team, you will be responsible for managing daily staffing and workflow for an empowered and experienced team of Fraud Investigation Managers, Facilitators, and Analysts, all of whom are dedicated to managing, investigating and resolving our customers fraud claims. As an Assistant Vice President in Fraud Investigations you will have the opportunity to be a hands on leader, reviewing & recommending new methods/procedures to make daily operations more efficient, resolving complex problems, and doing everything in your power to help each colleague build the careers they want and pushing them to be the best they can be for themselves and our customers.

What you'll be doing?

  • The Assistant Vice President manages daily staffing and workflow for a large fraud Investigations team and will Proactively identify service delivery failures and escalate issue/impact to appropriate business owners, meet regularly with individual team members; coach them to meet and exceed their metrics.

  • Provide performance analysis to implement action plan strategies to improve overall performance

  • You will have the authority for decision making with system changes and projects across the division

  • Make hiring and staff decisions

What we're looking for:

  • 5 years managing coaching and developing staff in a service operation including hiring, training, developing policies and procedures and other technological infrastructure

  • 1 year(s) experience managing a large team (40 ) of direct and indirect reports

  • Four-year college degree required

Skills that will help you in the role:

  • Attention to detail, understands importance of accuracy and responsiveness

  • Strong system competencies

  • Demonstrated success at developing and managing an effective organization that meets service standards and financial targets, retains and develops employees, and satisfies customers.

  • Understanding of Association requirements pertaining to charge-back rights

  • Previous Fraud Operations experience.

Where will you be working?

Barclays Services, Henderson, NV

Fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today's demands, answering tomorrow's questions, and redefining the future of customer support in finance.

Interested and want to know more about Barclays? Visit for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Division AVP Marketing


Posted 6 days ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 About HCA Far West As part of a strong network of hospitals throughout California and Nevada, HCA Far West is committed to supporting its healthcare professionals and ensuring their growth. Our exclusive and specialty medical services in nine hospitals and six surgical centers throughout two states, provides a full spectrum of primary, acute, tertiary and chronic care for our patients. Our specialized care areas focus on advancing the science of medicine while providing high quality, life-saving technology and patient-focused care. About HCA HCA is the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes approximately 163 hospitals and 109 freestanding surgery centers in 20 states and Great Britain employing approximately 183,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. The AVP of Marketing and Communications is responsible for planning, creating and implementing system marketing and public relations programs to grow market share, enhance reputation/brand, increase patient satisfaction and improve employee retention/recruitment at HCA Far West Division facilities. Works with the SVP in designing, executing and implementing campaigns related to: HealthGrades, CPM, Consult-A-Nurse, collateral management, web and social media, media and crisis communications and other initiatives as required. Must be skilled in developing and delivering key healthcare messages to achieve strategic goals by using a variety of internal and external communication tools including: advertising, marketing communication, media relations, physician communication, internal communication, health education and promotion/special events. SUPERVISION: This job reports to the SVP, Far West Division. This position works in conjunction with the management of marketing and communications teams graphic design and web development departments. This position may supervises and manages relationships with the advertising and PR agencies when retained, HCA Far West call center and other vendors in the creation of brand marketing materials as assigned. Education: * B.S. Degree in public relations, journalism, communication, marketing, business or related field. Relevant Master's degree preferred. Experience: * 5-10 years in marketing and public relations strategy development and implementation in a hospital or healthcare delivery system. Extensive experience in the development of hospital marketing plans, project management, strategic planning and market research. Management experience; preferably experience with managing multiple professional staff members. Skills: * The ability to analyze markets and develop communications and relationships to increase utilization of HCA Far West services. Superior communication, organization and presentation skills.Ability to interact and work with multidisciplinary teams including hospital operations executives, physicians, management and marketing staff. Must possess a strong knowledge of healthcare operations and strategic planning processes, resources and clinical service line development strategies. Licensure: Current NV driver's license Special Requirements: Must possess excellent communication skills. TYPICAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed herein are not intended to be all inclusive but rather to indicate the primary emphasis of the job and establish the parameters for the necessary skill, effort, responsibility and working conditions that make up the job. * Responsible for developing annual marketing plans with marketing directors at HCA Far West Division hospitals. Annual plans serve to align all hospital marketing and communications plans with system/Division business objectives. * Responsible for analyzing HCA Far West hospitals' market positioning in relation to competitors and to develop and deploy marketing and public relations strategies to optimize each hospital's position/brand. * Responsible for planning and accurately budgeting, monitoring, tracking and reporting results of all Far West Division health system promotional initiatives including: advertising, media relations, marketing collateral, routine publications, employee communication, physician marketing, community relations and interactive communication. * In partnership with hospital administrative teams and the HCA Far West Division SVP, provide oversight for each HCA Far West Division hospital's brand and reputation. Coordinate with SVP to support clinical service line development and new business ventures. * Successfully launch new clinical products, centers, technology and services to the Nevada and California markets. * Work with hospital marketing directors to develop social and emerging media hospital marketing plans. * Proactively seek to grow business through existing relationships and new opportunities within the system. * Serve as the division spokesperson for high visibility public relations issues, events and initiatives; collaborate with both division and senior facility leaders to design and implement targeted public awareness campaigns and strategies. * Serve as the lead executive for internal and external communications surrounding crises with the potential to impact business and reputation. Develop and implement a proactive media relations program and provide crisis communications and counsel. Manage communication surrounding numerous crises that could range from a reduction in force, regulatory citations, hospital mergers, hospital closings and other news with the potential to negatively impact the health systems. * Manage systems' relationships with advertising and public relations agencies and vendors when retained. * Manage graphic design and web development departments, HCA Far West call center and other applicable areas as required. * Promote organizational programs and services through participation in community organizations, agencies, speaker bureaus, etc. * Evaluate, investigate and remain abreast of public policies and environmental activities which have an impact on the operation of the facilities; remain fully familiar with regulatory standards impacting hospital operations. The candidate should possess strong writing, editing and design skills and have proven experience in producing communication materials, both in print and electronic forms. The candidate should be creative, have desktop publishing skills and have proven experience handling multiple projects at once. INCUMBENT DIRECTS OTHERS WHO: Outside Advertising Agency, PR Firm and other communication vendors INCUMBENT IS PERSONALLY RESPONSIBLE TO: * see above * Perform duties and responsibilities of all lesser included jobs * Perform other duties as assigned INCUMBENT WORKS WITH OTHERS WHO: * Perform responsibilities for marketing, media relations, communications, etc. (e.g., marketing directors at other HCA facilities). INCUMBENT ASSISTS OTHERS WHO: Require marketing and public relations expertise CONTACTS: Interacts daily with administrative staff, SVP, marketing directors, hospital employees, the general public, the media, outside vendors who perform creative functions for the Far West Division hospitals and HCA market employees. HCA Henderson NV

Fraud Investigations AVP

Barclays Bank