Fraud Detection Representative I

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Fraud Detection Representative I

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$22.68 - $32.88

Scheduled Weekly Hours:

40

What You'll Be Doing

Provides service to Members by reviewing and analyzing various account activities in order to mitigate fraudulent transactions. Protects Credit Union assets through effective risk management by identifying fraud trends, points of compromise and potential threats to our Members/cardholders. This position has extensive Member contact and performs a wide range of servicing duties to Credit Union share accounts.

• Monitor and review daily fraud alerts/reports via risk management system(s) based on assigned strategies and queues by taking appropriate action to mitigate loss exposure. Actions include direct Member contact with temporarily blocking, reissuing or suspending activity and preparing fraud loss documents.

• Maintains confidentiality of information as well as controls and protects sensitive information and materials.

• Understands the legal and regulatory requirements relative to the financial services industry and credit unions.

• Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems.

• Responsible for collaborating with other members of the detection team and making process improvement recommendations.

Additional Job Functions

• Performs other duties as assigned

• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• High School Diploma or GED required

1-3 years of credit union, banking or financial services experience required Previous experience in a fraud or contact center environment preferred

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.