Responsible for providing reports and insightful analytics for all Fraud departments including Prevention, Claims, Third Party, and EGC; creating and maintaining actionable analytics pertaining to fraud strategies, operations, and agent performance; working with departmental business partners including MST, MLO, MDS, BDS, MCOM, and BCOM; creating new and maintaining existing analytics; training personnel on the use of reports; providing feedback to all levels of management regarding enhancements; contributing creative ideas to improve fraud strategy and operations as well as customer experience; using Tableau software to drive fraud performance and establish recurring reporting; supporting Fraud operations by performing technology support of escalated issues; performing other duties as assigned. This is a non-supervisory Lead Equivalent position.
Develop, document, and update reports and dashboards; analyze data and provide actionable recommendations with the goal of improving ASA, PPH, Fraud Loss, and similar KPI's.
Build and execute partnerships with MST, other internal business partners, and third party vendors to produce usable data sources; prototype, develop, and implement these data sources for production environment.
Use SQL to pull and join production-ready data to satisfy third party requests or as data sources for the Tableau reporting environment.
Assist with Fraud systems support; coordinate fixes with MST, LAN, and Systems.
Participate in meetings; collaborate with all Fraud groups and MCCS partners.
Regular, dependable attendance and punctuality.
High school diploma or general education degree (GED) and six months to one year of experience required.
Associate's degree or equivalent from two year college or technical school and six months to one year of experience preferred.
Strong written and verbal communication skills;
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations;
Write reports, business correspondence, and procedure manuals;
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages;
Apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions;
Interpret an extensive variety of technical instructions in mathematical or diagram form;
Solve problems with several abstract and concrete variables.
Frequently required to sit, talk, and hear;
Occasionally required to walk, and use hands to finger, handle, and feel;
Requires close vision.
Computer navigation and keyboarding skills; prior Tableau or other data analysis software experience; strong analytical skills; ability to work well independently; keen attention to detail; prioritization skills to manage competing demands;
Ability to provide outstanding customer service to external and internal customers on a consistent basis;
Ability to gather statistical information and develop customized reporting and analysis.
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.