Fraud And Claims Operations Specialist 2

Wells Fargo Tempe , AZ 85280

Posted 2 months ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Join the ATM/Debit Card Claims (ADCC) Team! ADCC has an opening in our Exceptions Group. Functions will include reviewing various general ledger accounts used for processing our claims for open settlement funds. This will include processing various settlement funds to multiple general ledger accounts. Research is required in locating reason for open item i.e., incorrect clearing in amount/account/serial number or will require review of the claim to determine what needs to be processed to close item.

Will process clearing entries according to procedures via eTran or our claims system and document outcome in the appropriate corresponding systems. May handle Incoming and outgoing EBS process, VROL Queues, Overpayments. Assisting in other team functions as required such as the review of other Debit Card transactions that have rejected needs to be applied to another customer account or returned to the merchants.

Schedule: Monday

  • Friday 8:00am 5:00pm

Required Qualifications

  • 6+ months of customer service or military experience; or an AA/AS degree or higher
  • 1+ year of operations experience

Desired Qualifications

  • Strong analytical skills and ability to build business cases

  • Good verbal, written, and interpersonal communication skills

  • Basic Microsoft Office (Word, Excel, and Outlook) skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Ability to work effectively in a team environment

  • Ability to organize and manage multiple priorities

  • General ledger experience

Job Expectations

  • Ability to work additional hours as needed

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Tempe: Min: $31,200 Mid: $37,800

Street Address

AZ-Tempe: 1305 W 23rd St

  • Tempe, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Fraud And Claims Operations Specialist 2

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