Stellar Bancorp, Inc. Houston , TX 77020
Posted 2 weeks ago
Provide critical support to the Fraud team. Responsibilities are focused around protecting the Bank from various forms of risk and fraud by reviewing and analyzing customer transactions and accounts for suspicious activities. Conduct due diligence, perform searches and escalate potential fraudulent activity to account officer, Retail Manager or Loss Prevention Officer to investigate for account closures. Coordinate loss prevention activities with the Bookkeeping Manager by daily return deadline. Work closely with Financial Crimes Risk Management, Compliance, and other internal teams as warranted.
HYBRID Role
Responsibilities
Review and disposition all assigned cases, or fraud alerts that may be generated by the Bank's transaction monitoring and/or screening systems(s)
Proactively interface with customer servicing officers and other Bank employees regarding customer transactions on a daily basis to determine if items are authentic or fraudulent to return within the timeframe to avoid the Bank taking a loss. diligence detected during the monitoring process
Identify and track current fraud trends by reviewing transaction and account patterns
Research suspicious activity in accordance with applicable procedures and escalate when necessary.
Review and assess customer risk ratings
Perform negative news searches
Assist Auditors and Bank Examiners with inquiries
Review and appropriately act on new, revised or proposed laws, policies and procedures
Work reports and databases using established policies and procedures
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Monitor consumer transaction and account activity for potential fraudulent activity, including identity theft, kiting, account take-over, friendly fraud, and other identified risks
Effectively communicate with the Bank's Loss Prevention Officer when investigations are opened to resolve fraud cases.
Assist with keeping procedures up to date with changes to the fraud detection software and evolving fraud threats.
Assist with special projects
Adherence to the Bank's BSA/AML policy and procedures, and professional ethical standards.
Any and all other duties as requested by management.
About You:
Minimum of 5 years in risk management, fraud investigation, chargeback representation, financial services, operations, performing audits, or any equivalent combination of experience and/or education
One year of experience in the Retail Banking, Payment Processing
Knowledge of card processing, payment fraud prevention/detection techniques, and/or online fraud management Proficiency in Microsoft Word, Excel, and PowerPoint
Excellent verbal and written communication skills
Excellent time management skills
Enthusiastic, self-motivated and effective, with ability to work independently and as part of a team
Ability to meet deadlines and manage multiple tasks concurrently
Detail oriented with excellent research, organizational, and problem-solving skills
Strong analytic and problem-solving skills
Good customer service skills to include diffusing upset customers
Ability to multi-task while maintaining high degree of accuracy
Ability to maintain a high level of confidentiality and professionalism
Experience with Verafin transaction monitoring system a plus
Stellar Benefits:
We believe that empowering people goes far beyond the workplace. That's why we've designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
Health Care Coverage, no waiting period
Dental/Vision
STD/LTD
Annual Performance Bonus Eligible
401K with company match
Paid Vacation
Volunteer days
Tuition Assistance
And More
What it Means to Be Stellar:
Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done
Join Stellar Bank and, yes, you'll be providing outstanding banking. But you'll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you'd be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar - for yourself and for everyone around you.
Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.
Stellar Bancorp, Inc.