Fraud Analyst

Work at Purchasing Power

Position: Fraud Analyst

Location: Paces Ferry/Hybrid work model

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Fraud Analyst is responsible for identifying and stopping fraudulent activity. The position requires the ability to monitor and review high risk transactions, review transaction reports for fraud trends, and interact with internal and external partners to drive fraud policies and procedures.

What You Will Do:

• Monitor real time queues and identify high risk transactions within the business portfolio

• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks

• Identify fraudulent transactions and cancel them from further processing

• Resolve high risk alerts within the service level agreements to reduce potential revenue losses

• Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP's

• Resolve customer issues within the scope of existing service level agreements

• Determine existing fraud trends by analyzing accounts and transaction patterns

• Generate suspicious activity reports and risk management reports for Managers

The Experience You Will Bring:

• High School Diploma

• 2+ years of hands-on experience in Loss Prevention, Fraud Investigation, or other investigative work preferably in the ecommerce, financial services, financial technology, law enforcement, or retail industry

• Proficient in MS Office products

• Team player capable of learning and sharing knowledge in a team environment

• Must be flexible and able to adapt to changing fraud trends

• Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns

• Strong relationship building skills to work effectively across all areas of the business

Preferred Qualifications:

• Bachelor's degree

Your Well Being:

• Hybrid work model (Onsite/Offsite)

• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D

• 401k Retirement Plan

• Flexible PTO

• Career Development

• Employee Purchase Program

What We Stand For:

• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.

• We hold ourselves accountable and expect it of each other. We attack problems with a positive "can do" attitude. We do what we say we'll do.

• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.

• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.

• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.