Review various reports and alerts to detect potential loss and suspicious activity
Take loss prevention efforts such as but not limited to placing account holds, closing debit cards, closing online or mobile banking, etc.
Review transactions alerted as suspicious by various methods and analyze the activity to mitigate loss to customers and the bank
Complete manual review of customer activity to identify suspicious and unusual transactions
Review and analyze relevant customer data to determine if further investigation is warranted
Maintain case file records and related documentation within the case management system
Document fully and consistently all reviews and loss prevention efforts chosen, including supporting data, analysis and rationale for disposition
Escalate cases to the fraud and security investigations group based upon Bank's policies and procedures
Evaluate current processes and make recommendations to improve its efficiency and effectiveness
Build relationships with the process stakeholders, affiliate coordinators and branch personnel to ensure effective communication, reporting, and information flow
Individually and as part of the team, participate in identifying, measuring, monitoring, and mitigating departmental and enterprise-wide risks
Maintain awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Other duties as assigned
Department hours are Monday through Friday 8am to 5pm. This position is salary non-exempt and full-time. The expected schedule for the position is 40-44 hours per week. A minimum 40 hours is required. Saturday hours may be required depending on the workflow.
Park National Bank