GENERAL FUNCTION: Responsible for investigating alerts or hits on fraud detection systems to determine what action needs to be taken (holds placed, case referral, completion of a SAR, exit relationship, continued monitoring). Responsible for staffingtheincoming 800 line and mailbox and opening cases based on fraud referrals. Assists the Deposit Fraud Supervisor and Deposit Fraud Manager in developing policies and procedures to enhance fraud detection efforts.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Bank's risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Bank's fraud detection systems. This position also works with Bank Protection management to
develop and refine fraud detection controls and the reporting of suspicious activity.
follow-up, including the completion of Suspicious Activity Reports as applicable. Actively assists
the supervisor with respect to exit strategy coordination, if applicable.
Coordinates the investigation of any fraud issues with the appropriate fraud investigative unit or agency, as appropriate.
Interacts with the Bank's departments in identifying fraud detection/trending issues and makes recommendations for improvements to policy and procedures, as applicable.
Initiates and participates in special projects including system and staff analysis to improve the
day-to-day operation of the group.
Responds to incoming phone call requests for information from the department's 800 line.
Handles a high volume of customer inquiries in potentially confrontational situations. Maintains
professionalism and balance between the risk to the bank and the customer.
Manages a significant caseload utilizing the company's investigative case management system.
Opens and prepares cases within Case Management System. Follows all documented
processes and ensures proper case detail is completed.
Monitors department email inbox and responds to all inquiries within a timely manner.
Develops, maintains, and disseminates knowledge on current fraud trends and issues.
Assumes additional responsibilities as requested.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Suspicious Activity Reports, USA PATRIOT Act, OFAC, Reg. CC and FACTA.
Bachelor's Degree or commensurate work experience.
Excellent oral and written communication skills.
Strong organizational skills and attention to detail.
Proactive in identifying potential concerns and following up to resolve such issues.
Ability to research and make appropriate decisions regarding complex cases.
Ability to maintain professionalism in stressful and confrontational situations.
Ability to work independently and meet deadlines.
Strong PC knowledge, including MS Office, Word, and Excel, PowerPoint.
Fifth Third Bank