Fraud Analyst

Timely identify and monitor fraudulent activities to protect the assets of the customer and the bank.

Accumulate data and prepare reports for continuous understanding and analysis of fraud trends.

Monitors reports of credit and debit card account activity for possible fraudulent activity for 13 affiliate banks.

Customer contact via outbound and inbound telephone calls regarding possible fraudulent activity will encompass 70% of your time.

Initiates paperwork for disputes of activity determined to be fraudulent.

Processes travel notifications provided by cardholders for both debit and credit card accounts.

Processes email notifications from the Holding Company Call Center informing of fraudulent items on debit and credit card accounts.

Reviews reports for fraud trends and communicates trends identified with managers.

Completes phone/email task log for every case.

Processes debit and credit cards returned via US mail for bad addresses and investigates for possible fraud.

Acts as liaisons with personnel at the 13 affiliates and the various processors and Card Associations.

Works closely with all departments within BankCard to ensure customer accounts are accurate and complete.

Takes time to bring their concerns to internal meetings and able to communicate with their manager.

Responsible for compliance with all banking regulations applicable to the job.

Duties are included but not limited to.