Fraud Analyst

Belk Charlotte , NC 28201

Posted 2 months ago

The Fraud Analyst serves the company by reviewing .com orders and disputes, reviewing/resolving escalated eCommerce customer issues related to possible fraud, as well as, ensuring that the company's overall exposure to fraud losses are kept to a minimum. This purpose is accomplished by providing guidance to the eCommerce Call Center and expertise in the monitoring and usage of third-party anti-fraud tools.

Essential Functions:

  • Analyzes various Belk.com transactions to minimize the company's exposure to fraud losses

  • Works to resolve credit card disputes prior to them becoming chargebacks

  • Analyzes chargeback data to better understand the fraudulent card-not-present activity impacting Belk.com

  • Works with various third-party fraud services daily

  • Works with various credit card companies to understand fraud dynamics, share best practices, and implement new approaches for managing and reducing fraud

  • Assists law enforcement agencies and Belk Asset Protection in the research of potential Belk.com fraud issues

  • Reviews and resolves customer fraud issues escalated from the eCommerce Call Center

  • Participates in written and verbal communication with customers victimized by potential fraud as it relates to Belk.com

Education / Experience

Requirements:

Position Contribution Level :

Entry Level

Minimum Education & Experience:

  • Bachelor's degree or equivalent combination of industry related professional experience and education

Preferred Education & Experience:

  • 2 or more years of customer service and/or fraud mitigation experience

Knowledge / Skills Requirements:

  • Detailed oriented

  • Strong organizational and time management skills

  • Ability to perform multiple tasks simultaneously in stressful customer- sensitive situations,

  • Exercise good judgement and confidentiality when handling private customer information

  • Ability to work in a very confidential secured environment

  • Ability to work weekends during peak sale seasons

  • Strong computer skills and comfort in navigating multiple systems; proficient in Microsoft Office, Access Database, internet applications

  • Strong phone/communication/listening skills

  • Comfortable communicating with all levels in the organization and external partners.

  • Excellent problem analysis and solving skills, demonstrating good judgment

Physical Requirements:

  • Ability to sit for long periods of time

Reporting Relationships:

Supervisor :

Manager, Customer & Credit Analytics

Accessibility Guidelines:

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:

We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.


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Fraud Analyst

Belk