Bachelor's degree or commensurate work experience required.
Minimum of two (2) years of work experience in fraud alert processing, retail banking, bank security, audit, and/or Bank Secrecy Act reporting required.
Job Purpose and Scope:
Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders.
Essential Job Functions:
Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts.
Responds to fraud incidents as described within the Bank's Fraud Risk Management Program.
Researches and forms initial determinations for complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation.
Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents.
Utilizes various systems to accurately document fraud attempts, trends, and loss events.
Conducts due diligence research within various third party and internal databases to make fraud determinations.
Reviews various reporting and provides approvals and guidance to front-line employees.
Advises management on fraud-related incidents and emerging trends and makes recommendations for process improvement.
Regularly exercises discretion and independent judgment in the performance of essential job functions.
Follows Bank policies, procedures and guidelines.
Maintains good punctuality and attendance to work.
Knowledge, Skills & Abilities:
Knowledge of banking laws and regulations.
Ability to communicate effectively and efficiently both verbally and in writing.
Ability to handle complex situations requiring analysis or research while using independent judgement.
Ability to work independently with minimal supervision.
Ability to demonstrate initiative to accomplish work objectives.
Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures.
Ability to work effectively in a fast paced and team environment.
Ability to multi-task with excellent organizational skills.
Ability to maintain confidentiality.
Ability to read and analyze data for suspicious behavior.
Ability to maintain attention to detail.
Ability to demonstrate effective time management skills and meet deadlines in a timely manner.
Ability to work effectively and demonstrate flexibility in a continually changing environment.
Ability to communicate effectively with all levels of management and staff.
Ability to work extended hours.
Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Equipment Used in Job Performance/Working Environment:
Major Job Demands (Physical/Mental):
Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.