Global Fraud Protection Services is currently recruiting for Account Protection Specialists within our Suspect Fraud function.
In this role, individuals will research and investigate potentially suspicious fraud claims that were originally accepted, and fraud risk refers for additional investigation
The individuals will aide in protecting and minimizing fraud losses as well as being a merchant advocate using a variety of tools to determine validity, various trends, and/or process improvements
Position involves customer contact with both the Card Member and Service Establishment to validate the claim, educate, inform and deliver a sometimes difficult message while diffusing situations
The successful candidate will be fully accountable for meeting performance metrics while ensuring inquiries and transactions are handled professionally, in accordance with company policies, regulatory requirements, and service level agreements
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
2 years Fraud and/or Customer Service experience working under Federal Regulatory Compliance guidelines with accountability for quality, efficiency and effectiveness metrics
Must be able to work full time Monday Friday 1st Shift
Excellent analytical skills and demonstrated ability to effectively balance research vs. efficiency and adjusting work effort based on priorities.
Demonstrated experience with ability to identify and report new trends
Demonstrated Personal Accountability via self-motivation, initiative, driving results
Ability to work independently & maintain confidential information
Excellent communication skills with both internal and external Customers
Demonstrated ability to deliver a difficult message with minimal escalations
Demonstrated commitment to teamwork & the fostering of a positive work environment