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Fraud Account Protection Specialist- Suspect Fraud

Expired Job

American Express Phoenix , AZ 85002

Posted 4 months ago

Global Fraud Protection Services is currently recruiting for Account Protection Specialists within our Suspect Fraud function.

  • In this role, individuals will research and investigate potentially suspicious fraud claims that were originally accepted, and fraud risk refers for additional investigation

  • The individuals will aide in protecting and minimizing fraud losses as well as being a merchant advocate using a variety of tools to determine validity, various trends, and/or process improvements

  • Position involves customer contact with both the Card Member and Service Establishment to validate the claim, educate, inform and deliver a sometimes difficult message while diffusing situations

  • The successful candidate will be fully accountable for meeting performance metrics while ensuring inquiries and transactions are handled professionally, in accordance with company policies, regulatory requirements, and service level agreements

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*

  • 2 years Fraud and/or Customer Service experience working under Federal Regulatory Compliance guidelines with accountability for quality, efficiency and effectiveness metrics

  • Must be able to work full time Monday Friday 1st Shift

  • Excellent analytical skills and demonstrated ability to effectively balance research vs. efficiency and adjusting work effort based on priorities.

  • Demonstrated experience with ability to identify and report new trends

  • Demonstrated Personal Accountability via self-motivation, initiative, driving results

  • Ability to work independently & maintain confidential information

  • Excellent communication skills with both internal and external Customers

  • Demonstrated ability to deliver a difficult message with minimal escalations

  • Demonstrated commitment to teamwork & the fostering of a positive work environment

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Fraud Account Protection Specialist- Suspect Fraud

Expired Job

American Express