Marriott International Edison , NJ 08817
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via e-mail at : firstname.lastname@example.org
Additional Information: This hotel is owned and operated by an independent franchisee, Pollin Miller Hospitality Strategies. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Description :
Perform all functions as a Guest Services Agent - Greetsguests, processes check-ins and check-outs, issues room keys, answersquestions, and resolves guest requests in safe and efficient compliance withpolicies and procedures, brand standards, and federal, state and localregulations. Processes guest bills and collects payments in compliance withcash handling, credit card processing and accounting policies and procedures.Verifies daily accounting activity and is responsible for the accuratecompilation of all reports for management's review the next day. Promptlyreports emergencies, accidents, injuries, missing articles, damage, engineeringitems and safety hazards to management. Reports any deviations from policies,procedures, brand standards and regulations to management.
Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accuratelyand in a timely fashion.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest check-ins and room assignmentsfollowing the hotel rate structures, discounts and sell/upsell strategies.Accommodate special requests when possible.
Process check-in/check-out and collect paymentsin compliance with cash handling, credit card
processing and accounting policies andprocedures.
Answer inquiries about hotel services, in-houseevents, directions, local attractions, etc. Assist
guests with check cashing, safety boxes,additional guest room keys, transportation, etc.
If necessary, walk guests in a professional andcourteous manner and in compliance with
policies, procedures and brand stands.
Pre-register, block reservations and, asappropriate, take same day and future reservations.
Cancel room reservations according to policiesand procedures.
Ensure release of any Company, hotel, brand andguest information is consistent with privacy
policies, practices and regulations.
On time and at work when scheduled and in properuniform.
Perform special projects and other responsibilitiesas assigned.
Participate in task forces and committees asrequested.
Consistent professional and positive attitudeand actions when communicating with guests and associates.
Ensure maintenance problems are promptly reportedthrough proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply withsanitary, safety, security and emergency procedures.
Write shift reports including reports on anyincidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leavingwork area for any reason.
On time and at work when scheduled, and inproper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problemsto ensure guest satisfaction.
Report any incidents of guest dissatisfaction orother matters of significance to manager so that corrective measures may betaken.
Any other tasks/duties as requested bymanagement.
Education and Experience
High school education or equivalent experience.
One to two years of customer relationsexperience.
Night auditor experience preferred.
Guest service, basic accounting, and familiaritywith hospitality industry practices preferred.
Skills and Abilities
Ability to work an overnight shift.
Familiarity with basic accounting principles andpractices.
Ability to understand and provide friendly guestservice in accordance to brand and company standards.
Ability to correctly process check-ins andcheck-outs, answers questions, and resolves guest requests in compliance withpolicies and procedures, brand standards, and federal, state and localregulations.
Ability to processes guest bills and collectspayments in compliance with cash handling, credit card processing and accountingpolicies and procedures.
Ability to compile facts/figures in a timelymanner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course ofaction based on policies and procedures.
Ability to operate a computer, calculator, phoneand other office equipment.
Attention to details with good organizationaland efficient time management skills.
Consistently professional attitude and behaviorwith effective listening and communication skills.
Ability to work in a fast paced environment,sometimes under pressure, while remaining flexible and efficient andsimultaneously handling competing and changing priorities.
Our customers are what we are about. One of the keys to apositive guest experience is positive interaction with staff. It is essential thatyou remain professional at all times, and that you treat all guests andassociates with courtesy and respect, under all circumstances. Every associateis a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associateexperience, your work habits should always meet and strive to exceed hotelstandards for work procedures, dress, grooming, punctuality and attendance. Youshould be adaptable to change in your work area and in hotel procedures with awillingness to learn new skills and/or improve existing ones, have the abilityto solve routine problems that occur on the job, and ask for help whenever youare not sure how to do something.
The safety and security of our guests and associates is ofutmost importance. Every associate should adhere to the hotel security policiesand procedures, particularly regarding key controls, lifting heavy objects,using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginalfunctions of the position that are incidental to the performance of thefundamental job duties. Furthermore, the specific examples in each section arenot intended to be all-inclusive. Rather, they represent the typical elementsand criteria considered necessary to perform the job successfully. Otherjob-related duties may be assigned by the associates supervisor.
Furthermore, this description is subject to change, at thesole discretion of the Company, and in no way creates an employment contract,implied or otherwise; each associate remains, at all times, an at willassociate. Balance room, restaurant and bar work daily. Post and balancecharges and settlements in a timely and efficient manner. Maintain files andreset the systems for next day operations.
This company is an equal opportunity employer.