Franchised Market General Manager

Marriott International South Lake Tahoe , CA 96150

Posted 5 months ago

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at: https://careers.marriottvacationsworldwide.com/en-US/job/market-general-manager/J3P44M77YQ21HWYF53K

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION TITLE: MARKET GENERAL MANAGER

  • RELOCATION ASSISTANCE LEVEL 4 PROVIDED

JOB SUMMARY

Functions as the primary strategic business leader of a Marriott Vacation Club property and responsible for the leadership and management of designated properties within a market. As General Manager of the property, responsible for all aspects of the operation, including owner/guest and associate satisfaction, human resources, financial performance, ancillary sales and revenue generation. Leads the leadership team in the development and implementation of market-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Position serves as the principal interface with Condominium Owners Association (COA) boards and establishes relationships with COAs as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of properties within a market and oversees all activities associated with the pre-opening processes for new build units. Works in close partnership with the General Managers of each unit and provides leadership, resources and influence for the overall performance of the properties. Responsible for ancillary sales and revenue generation for designated properties within the market. Partners with the site process team, if applicable, to maximize site customer and associate satisfaction and profitability. Represents Marriott Vacation Club brand values in all leadership actions.

CORE WORK ACTIVITIES

  • Leading Property Strategy, Operations, and Management of Department Budgets

  • Develop a property strategy for each property in area that is aligned with the brand's business strategies.

  • Stay highly visible and interfaces with owners and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

  • Analyze business results and works with executive committee to develop an effective strategy to address needs.

  • Make key decisions and oversees execution, removes obstacles to success and ensures adequate resources are available to achieve business results.

  • Review financial reports and statements to determine how business units are performing against budget.

  • Work with executive committees to determine areas of concern and develops strategies to improve the property's financial performance.

  • Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

  • Ensure service programs are in place and executed against.

  • Provide timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.

  • Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day

  • Review and follow-up on market GSS scores and comments.

  • Walk the properties to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards.

Managing Owner Relationships

  • Oversee Condominium Owner's Associate (COA) management in accordance with legal requirements of the State Statue.

  • Develop a mutually beneficial relationship with the board of directors.

  • Organize, document and oversee COA meetings in accordance with Association Governance requirements of the State.

  • Work with COA(s) to establish budget and Reserve funding for capital expenditures.

  • Influence COA(s) to maintain and accept Brand Standard changes.

  • Remain current of government regulations and legislation in order to manage the associate relations program to ensure/enforce consistent and fair application and compliance of Marriott, State, and Federal regulations.

  • Maintain legally required Condominium Management license within the State of property.

Supporting Brand, Ancillary Sales, and Sales and Marketing Strategy

  • Champion change and ensure brand and market business initiatives are implemented and communicate follow-up actions to team as necessary.

  • Partner with Sales and Marketing team to support Sales and Marketing initiatives.

  • Support the ancillary sales strategies and encourage leadership teams to develop effective revenue management strategies and set aggressive goals that will help drive the properties' financial performance.

  • Stay perceptive of market conditions and communicates changes and potential revenue opportunities to leadership team.

  • Develop innovative means for capturing new streams of revenue through property amenities.

Managing Profitability

  • Strive to maintain profit margins without compromising owner/guest or associate satisfaction.

  • Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

  • Measure, analyze, and communicate each property's performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

  • Update and communicate profit forecasts to associates/managers.

  • Review each property's performance on period basis with Regional Leadership.

Maintaining Revenue Management Goals

  • Ensure execution of renovations and Capex projects minimize the loss of inventory to the rental pool.

  • Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

  • Work with the COA to ensure Brand Standards are maintained and that there are sufficient funds in reserves to ensure the property upholds them.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture."

CANDIDATE PROFILE

Education and Experience

Required Minimum:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area.

OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area.

Preferred:

  • General Manager experience in limited or full service property or timeshare resort.

  • Ability and willingness to work flexible hours including weekends, holidays and late nights.

  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area.

OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area."

This company is an equal opportunity employer.

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Franchised Market General Manager

Marriott International