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Franchised Hotel/F&B Executive (Complex General Manager)

Expired Job

Marriott Buffalo , NY 14201

Posted 4 months ago

Job Number 18002RRR

Job Category Property Leadership

Location Reikart House, Buffalo, a Tribute Portfolio Hotel, Buffalo, New York VIEW ON MAP

Brand Tribute Portfolio

Schedule Full-time

Relocation? Yes

Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.

Please apply via e-mail at :

Additional Information: This hotel is owned and operated by an independent franchisee, Greenwood Hospitality Group.

The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Responsible for the operation of Marriott newest Buffalo
Area boutique hotel (Reikart House), a brand new free standing restaurant
(Jazzboline) and an upscale catering facility in Amherst, NY. The chosen candidate will direct the hotel
General Manager and F&B leaders of these adjacent businesses and report to
the Director of Operation for Greenwood Hospitality.


Strategic BusinessPlanning

Development of an annual marketing plan and operating budget
which will serve as a blueprint for success. Ensure execution of the marketing
plan and achievement of annual budget revenues, costs and profit. Exhibit an
ability to lead the Sales & Marketing, Food & Beverage and Rooms

Executive Committee

Lead the Executive Committee utilizing a participative
style. Be readily available and effectively communicate with each member,
coordinate the operation of each individual's department and special projects
and assist in identifying problems and solutions. Guide the committee in
dealing with business responsibilities, challenges and opportunities.


Set written priorities and key objectives for each
department head including action plans, completion dates and quantitative
measurements. Follow up to assure successful implementation and follow-through
and take corrective action in the event of failure to meet assigned objectives.
These should support achievement of the Business Plan. Participate daily in the
operation to reinforce culture and develop relationships with guests and staff.


Revenue Generation


Monthly businessreview of room nights and banquet sales to identify need periods and highdemand periods. Execute strategies to maximize revenue.

Review ofpricing in relation to current costs and competition pricing of room rates,restaurant and catering. Provide recommendation of and implement approved priceincreases on a timely basis.

Sales Management

Regular reviewof sales solicitation activities, room night productivity and group room ratessold by the sales department. Review individual productivity, provide guidance,coach and/or counsel for success.

Evaluate market mix and take action in order tobest position the hotel for increased business.

Involvement insales solicitation of key accounts by reviewing contracts, meeting with salesdepartment, visit key account contacts in person and by phone.

Food and Beverage Management

Coordinate withF&B Management the creation and execution of menus, service rituals,promotions and guest loyalty programs for Restaurant and Catering operations.

Take an activerole in working the dining room and banquet facility in support of divisionmanagement and to develop a relationship with repeat guests.

Monitor thesuccess of F&B initiatives. Coach and/or counsel as needed for success.

Quality Assurance

Attention toDetail

Regular personalinspection of guest rooms, public areas, back of house, restaurant and banquetspace. Assure written lists are developed for required implementation byhousekeeping, maintenance and operating departments.

Guest Service

Throughleadership, training and setting an example, establish a friendly, courteous,service-oriented approach with guests by staff. Establish and implement guestservice standards for all departments, periodically review and identify areasfor continuous improvement.

Property Maintenance

Assure that anon-going program is followed in regular repair and upkeep of the facility,landscape and equipment by developing and implementing a preventive maintenanceprogram.

Human Resources

Staff Relations

Develop a high level of loyalty to the businessand to the company in order to reduce turnover and increase employee morale.Communicate, counsel and assist in staff development. Be visible and availableto all hourly personnel in accordance with the Company's open door policy.Attend monthly department employee meetings whenever possible.

Staff Hiring

Insure anappropriate level of experience, knowledge and ability to meet job requirementsfor all staff.

Staff Evaluation

Conductperformance appraisal and personal development plans for leadership. Identifysuccesses to recognize and reward. Address substandard performance ofindividual managers and outline improvement action, including taking correctiveor disciplinary measures.

Financial Acumen


Monthlyforecasting of revenue, payroll and cost expenditures. Business planningcontrols enacted to keep finances in line with the annual plan. Provideforecasted sales and cost targets to department heads for implementation.

P & L Statement Critique

Monthly reviewof financial statement in order to correct problems, assure spending is in lineand to plan for future business. Review and approve all expenses in payroll and"other expense" categories in all departments.

Regularly review all majorexpenses to assure that monies are wisely expended. Follow corporate thresholdsfor approvals.

Cost Controls

Review controlsand assure adherence at all times in order to protect the hotel's


Wage and SalaryAdministration

Review all wageand salary increases assuring compliance with wage scales and compensationphilosophies as outlined in the Company's management manuals.


Maintain creditpolicies at Front Office, Sales and Catering. Attend credit meetings and assistin developing action plans, supervise collections of major accounts, review ofaging reports and approval of write-offs.

Rooms Management

Guest Services

Regular reviewof Front Office results in order to maximize room revenue. Identify problemareas and initiate solutions.

Development ofthe Front Services team to provide personalized service through the hotel bell,driver, doorman and butler staff.


Support the

Hotel Manager in leading the housekeeping team efforts to provide a clean,upscale and safe environment for all guests.

Community Relations

Represent thehotel, restaurant and catering operation in the local community. Develop arelationship as a good corporate citizen that is involved and supportive ofcommunity affairs.

Policies and


Assure that all

Company policies and procedures are fully implemented throughout the hotel.



Ambassador should embrace the Greenwood CoreValues of:

Integrity in Conduct

Cooperation in Action

Excellence in Performance

Also cultivate and build the Greenwood EFFECTculture to develop and lead their team

Engaged--encourage, identify positive moments

Fun--maintain a healthy and happy workplace

Flexible--adapt and change while maintaining ourstandards of excellence

Equipped and Empowered--provide the necessarytools and leadership to cause success

Community--caring about our work, our colleaguesand our ambassadors

Trust--foster high levels of trust within thedepartment Knowledge

Must have advanced knowledge in the followingareas:

food and beverage operation, catering

hotel maintenance and repair

hotel housekeeping and general cleaning

sales and marketing for rooms, food and beverage

front office procedures

revenue management

hotel accounting principles

human resource management

Microsoft office products

hotel safety and security


Must be able to:

Plan strategies and delegate responsibilities toothers. Direct others at various professional levels.

Identify and solveproblems. Prioritize and coordinate multiple projects at one time. Evaluate andresolve complex situations. Lead the staff of the hotel and F&B Operationby utilizing a management style of a participative team approach.

Must also be able to develop positiverelationships with customers and the community to garner business support.


Ability to work at an intermediate level with

Microsoft Word, Excel and Power Point required. Knowledge of Profit Sword,Micros and Light Stay beneficial.


Must have the ability to:

meet and greet guests and employees

inspect rooms, all public areas and exterior offacility

solicit potential business

use general office equipment, includingcomputers

utilize general office procedures


Post high-school coursework in hotel
administration/hospitality industry acquired through accredited college or
business school, seminar and workshop attendance


Previous experience as General Manager orAssistant General Manager at a similar size and type of

facility and previous experience as DepartmentHead.

Material and Equipment Used:

Basic hotel and office equipment and materials


General office, hotel and restaurant environment

This company is an equal opportunity employer.


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Franchised Hotel/F&B Executive (Complex General Manager)

Expired Job