Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via email at: email@example.com
Additional Information: This hotel is owned and operated by an independent franchisee, Benson's Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
KEY AREAS OF RESPONSIBILITY
In coordination with Human Resources and the General Manager's approval, interview and hire all personnel.
Lead by example and carry out GM duties in the absence of the GM.
Ensure that all new personnel receive thorough and adequate training in the PM system of the hotel, rules of Operations and MOD responsibilities, required brand standards and all areas accountable through the Quality Assurance audit process, general hotel and hotel area information, purchasing guidelines and approved vendors, as well as all other information necessary to provide courteous, efficient and professional service. Ensure that all guest service personnel provide a sincere genuine willing, warm and timely response to all guest requests.
Ensure that all personnel are trained and practice all areas of the Brand Standards. Training logs must be maintained and monitored.
Review Scores, share with team and assist in achieving the company goals.
Conduct regular meetings with the staff.
Ensure that all personnel are certified/recertified for their positions as necessary.
Conduct performance appraisals on all personnel in a timely manner.
Schedule to provide optimum coverage in peak times and control labor costs by working shifts to control labor in lean times and when emergencies occur.
Ensure the hotel is kept neat, clean and organized at all times. Keep pantry stocked and communicate ordering needs.
Maintain emergency contacts list MOD emergency log.
Ensure all payrolls and other HR paperwork is submitted on time as requested by the HR Manager.
Maintain up to date procedural and operations manuals.
Work closely with accounting to make sure all credit and other control procedures are maintained. Maintain highest level of guest security and confidentiality.
Review, at least quarterly, all procedures and policies and make operational changes as necessary.
Respond immediately and personally to guest complaints concerning guest service staff, maintenance, housekeeping or any procedures.
Handle guest issues as needed, follow up to insure satisfaction
Communicate emergency situations to VP in GM's absence. Handle weekly correspondence as required in absence of GM
Serve as MOD when scheduled or in the absence of other Manager on Duty. Ensure all MOD's are trained and certified.
Attend all required meetings.
Inspect all guests' service areas daily to ensure the safety of all associates and guests.
Be knowledgeable with employee handbook policies and procedures and enforce through the proper steps.
Perform additional duties as assigned by General Manager.
Education: 4 Year Degree in Hospitality Management or Business Administration and at least 5 years of hands-on experience in Property Management. CHA preferred.
Knowledge of principles and procedures for Customer Service, P&L, Food and Beverage and Housekeeping management, Ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.
Work Environment: General office and property environment.
This company is an equal opportunity employer.