Franchised General Manager

Marriott International Athens , GA 30602

Posted 3 weeks ago

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at:

Additional Information: This hotel is owned and operated by an independent franchisee, Benson's Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


  • In coordination with Human Resources and the General Manager's approval, interview and hire all personnel.

  • Lead by example and carry out GM duties in the absence of the GM.

  • Ensure that all new personnel receive thorough and adequate training in the PM system of the hotel, rules of Operations and MOD responsibilities, required brand standards and all areas accountable through the Quality Assurance audit process, general hotel and hotel area information, purchasing guidelines and approved vendors, as well as all other information necessary to provide courteous, efficient and professional service. Ensure that all guest service personnel provide a sincere genuine willing, warm and timely response to all guest requests.

  • Ensure that all personnel are trained and practice all areas of the Brand Standards. Training logs must be maintained and monitored.

  • Review Scores, share with team and assist in achieving the company goals.

  • Conduct regular meetings with the staff.

  • Ensure that all personnel are certified/recertified for their positions as necessary.

  • Conduct performance appraisals on all personnel in a timely manner.

  • Schedule to provide optimum coverage in peak times and control labor costs by working shifts to control labor in lean times and when emergencies occur.

  • Ensure the hotel is kept neat, clean and organized at all times. Keep pantry stocked and communicate ordering needs.

  • Maintain emergency contacts list MOD emergency log.


  • Ensure all payrolls and other HR paperwork is submitted on time as requested by the HR Manager.

  • Maintain up to date procedural and operations manuals.

  • Work closely with accounting to make sure all credit and other control procedures are maintained. Maintain highest level of guest security and confidentiality.

  • Review, at least quarterly, all procedures and policies and make operational changes as necessary.

  • Respond immediately and personally to guest complaints concerning guest service staff, maintenance, housekeeping or any procedures.

  • Handle guest issues as needed, follow up to insure satisfaction

  • Communicate emergency situations to VP in GM's absence. Handle weekly correspondence as required in absence of GM

  • Serve as MOD when scheduled or in the absence of other Manager on Duty. Ensure all MOD's are trained and certified.

  • Attend all required meetings.

  • Inspect all guests' service areas daily to ensure the safety of all associates and guests.

  • Be knowledgeable with employee handbook policies and procedures and enforce through the proper steps.

  • Perform additional duties as assigned by General Manager.

Job Requirements

Education: 4 Year Degree in Hospitality Management or Business Administration and at least 5 years of hands-on experience in Property Management. CHA preferred.

Required Knowledge:
Knowledge of principles and procedures for Customer Service, P&L, Food and Beverage and Housekeeping management, Ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.

Work Environment: General office and property environment.

This company is an equal opportunity employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager

Sonic Drive-In

Posted 2 days ago

VIEW JOBS 3/28/2020 12:00:00 AM 2020-06-26T00:00 Employer: The Waller Group\n\nIt's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform. \n\nAs a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. \n\nEssential General Manager restaurant job duties are listed below:\n\tManages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops\n\tDirects and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards \n\tAdheres to and monitors employee compliance of the drive-in employee handbook, policies and practices\n\tPerforms restaurant opening and/or closing duties\n\tPrepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels \n\tMonitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures\n\tCompletes and maintains all drive-in restaurant employment related records and payroll records\n\tReinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. \n\tImmediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints\n\tInterview and hire restaurant crew and management team members to achieve proper staffing levels\n\tPrepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends\n\tDevelop and implement a marketing plan\n\nAdditional General Manager Requirements:\n\tHigh school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred\n\tMinimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision\n\tRequired to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays\n\tKnowledge of recruiting, interviewing and selection practices\n\tKnowledge of federal and state labor laws as well as local health and sanitation laws and regulations\n\tLeadership and supervisory practices and skills; effective verbal and written communication skills\n\tBasic accounting and computer skills\n\tAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems\n\tProblem solving, decision-making and conflict-resolution skills\n\tWillingness to abide by the appearance, uniform and hygiene standards at SONIC\n\n\nSure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!! \n\nAll that's missing is you, so APPLY TODAY!\n\nSONIC and its independent franchise owners are Equal Opportunity Employers. Sonic Drive-In Athens GA

Franchised General Manager

Marriott International