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Franchised Front Office Supervisor

Expired Job

Marriott International Miami , FL 33196

Posted 3 months ago

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at : https://www.hcareers.com/job/hotel-resort-guest-services-supervisor-1AC2B2F9F96FF25C

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Development Company, Inc.. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

Job Title: Guest Services Supervisor

Department: Front Desk/Guest Services

Company: Dimension Development

Reports To: Front Office Manager

Supervises: Guest Services Representatives

Job Purpose:
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,entertainment and travel directions.

  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

  • Compute bill, collects payment and makes change for guests. May post charges such as room,food, liquor or telephone by hand or machine.

  • Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using requipment such as telephone, fax and switchboard.

  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

  • Take the initiative to greet guests in a friendly and warm manner.

  • Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.

  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

  • Other duties as assigned.

Job Requirements

Job Skills:

  • Speak clearly and listen carefully.

  • Use personal judgment and specialized knowledge to give information to people.

  • Communicate well with many different kinds of people.

  • Change easily and frequently from one activity to another such as from typing to interviewing,to searching in a directory, to using a telephone.

  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

  • Bilingual (English/Spanish) preferred.

This company is an equal opportunity employer.

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Franchised Front Office Supervisor

Expired Job

Marriott International