Marriott International Houston , TX 77020
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via e-mail at : email@example.com
Additional Information: This hotel is owned and operated by an independent franchisee, Pearl Real Estate. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Description :
Our JW Marriott Downtown Houston is a luxury boutique 5 StarHotel. Experience the excitement ofbeing a part of a hotel team unrivaled by none. You must have a strong Front Office Manager hotel background in order tobe considered with 4 or 5-star hotel experience.
Pearl Hospitality fosters a creative, entrepreneurial andenergetic work environment where people come to work and have fun. We valuepassionate people who love to be challenged and desire the freedom tocontribute to building an empire. We have an exciting opportunity for you to bea part of our dynamic team.
A Pearl Front Office Manager reports directly to the GeneralManager and is responsible for creating leaders and fostering the Pearl culturewithin the Front Office department for Pearl Hospitality. A Pearl Front Office Manager must ignite thehuman spirit by creating unrivaled hospitality experiences fueled by fun,enthusiasm and compassion that challenge each person to unlock their ownpotential.
The Front Office Manager is responsible for the successfuloperation and administration of the Front Office and coordination andorganization of the overall hotel. TheFront Office Manager must ensure that all hotel aspects are continuallybalanced, while focusing on providing exceptional customer satisfaction bycontinually training on our Pearl touch points of the hotel and ensuringassociate focus on our touch points at all times. All hotel operations must be executed at thehighest level of professionalism and courtesy. The Front Office Manager must drive results through effective training,coaching, leading, motivating, empowering and following through with all theassociates. The Front Office Managermust ensure maximization of profitability by controlling expenses and yieldingthe highest Rev Par possible. The FrontOffice Manager must ensure that our associates and our customers are treatedwith the utmost respect at all times since they are the key to our success.
Responsibilities - (not limited to)
Foster the Pearl culture
Passion and commitment to the business at anownership level
Oversee Guest Services to inspire loyalty andmaximize profitability
Participate in community and industryorganizations as the hotel representative
Manage guest relations in the most positive andeffective manner
Ensure compliance with brand standards as wellas Pearl standards and procedures
Ensure that all department associates maintainhotel cleanliness, maintenance and asset management
Maintain effective and open communication
Must possess high energy, professionalism andconfidence every day and in every way
Be a highly motivated and enthusiastic leader
Conduct Pearl required daily and weekly meetingswith enthusiasm and commitment to success
Train department associates to deliver thehighest performance
Timely execution of associate evaluations
Must be capable to successfully prioritize, delegate,organize and multi-task
Must be compliant of brand standards and Pearlstandards and procedures
Must be able to analyze monthly P&L forongoing control of expenses and maximization of revenue
Train all personnel to deliver the best productat the highest brand and procedural standards
Proactively monitor guest satisfaction andeffectively increase scores in each area
Interact positively with customers and takeaction to resolve issues to maintain high guest satisfaction
Comply with attendance rules and be available towork on a regular basis
Effectively create a weekly schedule thatreflects the occupancy for effective cost control
Must be able to conduct daily business withintegrity and be ethical at all times
Must comply with security controls for cash andshift drops
Assists Front Desk as needed with unresolvedissues which arise and takes a hands-on approach
Reviews pass-on log and security log for issueswhich need action
Performs the function of manager on duty and isthe first point of contact for any issues that arise
Continuously evaluates the work performance ofFront Desk Staff and provides ongoing coaching
Operational knowledge of reservation andnational sales process
Ensure approved uniforms are being worn at alltimes with nametags
Must maintain a safe working environment throughongoing compliance of safety guidelines
Treat guests, associates, vendors and co-workerswith professionalism and respect at all times
Ensure emergency procedures are understood byall through ongoing training and documentation
Must be able to coach and counsel and provideclear and concise direction
Be able to work well under pressure and meet orbeat deadlines
Written and verbal communication skills
Microsoft Word and Excel
Perform other tasks that are deemed necessary tothe success of Pearl, the hotel and the associates
This company is an equal opportunity employer.