Marriott International Mobile , AL 36604
Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.
Please apply via online at www.pchresortscareers.com/applynow
Additional Information: This hotel is owned and operated by an independent franchisee, . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
The Front Office Manager is responsible for Front Desk daily operations and supervision of related Front Office areas including Front Desk Staff, Switchboard and Concierge/Guest Services. Position directs and works with associates to carry out guest arrival and departure procedures. Strives to ensure guest and associate satisfaction and achieve the operating budget.
Education or Certification
High School Diploma or equivalent required
Bachelors Degree preferred; Hospitality Management Degree beneficial
Minimum of 2 years Front Desk experience, preferably in leadership role
Skills and Knowledge
Proficient with PMS system and related systems
Advanced knowledge of brand's reward program
Comprehensive knowledge of front desk operational procedures
Working knowledge of Bell Stand, Switchboard operations and Concierge/Guest Services operational procedures
Ability to use standard software applications and hotel systems
Knowledge of overall hotel operations as they affect department
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Good negotiation skills
Basic legal knowledge related to hotel operations
Ability to effectively manage labor productivity
Strong communication skills (verbal, listening, writing)
Effective conflict management skills
Strong problem-solving skills
Effective decision making skills
Strong customer and associate relation skills
Good training/facilitator skills
Knowledge of purchasing, inventory controls, supplies and equipment
This company is an equal opportunity employer.