Franchised Front Office Manager

Marriott International Miami , FL 33196

Posted 2 months ago

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at : hr@apexxmanagement.com

Additional Information: This hotel is owned and operated by an independent franchisee, Apexx Management Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

As a Hotel Front Office Manager, you will be responsible for all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Mini-Mart Shop. In this department head role you will direct, and work with managers and employees to successfully execute all front office operations, particularly guest arrival and departure procedures. Overall, you will strive to continually improve guest, and employee satisfaction, and to maximize the financial performance of your department.

Your specific duties in this role will include:

  • Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors

  • Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations

  • Maintaining Guest Services and Front Desk Goals

  • Achieving and exceeding all performance goals, budget goals, and team goals

  • Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals

  • Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met

  • Managing Projects and Policies

  • Ensuring compliance with and fair administration of all Front Office policies, standards and procedures

  • Providing services that are above and beyond in order to ensure customer satisfaction and retention

  • Acting as the Service Champion for the Front Office and creates a positive atmosphere for guest relations

  • Responding to and handling guest problems and complaints

  • Managing and Conducting Human Resource Activities

  • Identifying the developmental needs of team members and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

We are looking for a warm and outgoing Hotel Front Office Manager with solid leadership skills, a strong work ethic, and sufficient familiarity with all employee positions to perform duties in employees' absence. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others.

Specific qualifications for the role include:

  • High school diploma or GED; 2-year Associates degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus

  • 4 years experience (2 years with an Associates degree) in the guest services, front desk, or related professional area

  • Solid organizational, time-management and prioritization skills

  • Proven customer service and staff management skills

This company is an equal opportunity employer.

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Franchised Front Office Manager

Marriott International